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Problem with a matress brought from Bensons Beds
In July I brought at Matress from Bensons Bed, it was delivered to my new address in August when I moved.
After 8 weeks the matress started to sag and was giving us back ache, despite it being a orthapedic matress.
I contacted the shop who passed us on to the Customer Service Department who sent us a camera and asked us to send photos which we did.
After not hearing from Bensons, I contacted the Customer Service Department again who told us that they have rejected the photos saying that there was nothing wrong with the matress at all. We asked the Manager of the Store and the Sales Person who sold it to us, to visit our home to look at the matress which they did, also taking further photographs.
The Manager rang us to say that the photos had been rejected yet again and that the Head Office would not replace the matress or refund our money.
I contacted Consumer Direct who told me to send a letter to the branch (recorded delivery) quoting the Sales of Goods Act, telling them what was wrong with the matress and that I wanted a refund or replacement. I gave them two weeks to rectify the problem, this runs out on Tuesday 21st December and so far we have had no response at all. Please could you advise us of the next stage of what to do next. Me and my husband are pensioners and feels that the company is taking adavantage of this, and we cannot afford to lose the £600 that the matress cost us.
After 8 weeks the matress started to sag and was giving us back ache, despite it being a orthapedic matress.
I contacted the shop who passed us on to the Customer Service Department who sent us a camera and asked us to send photos which we did.
After not hearing from Bensons, I contacted the Customer Service Department again who told us that they have rejected the photos saying that there was nothing wrong with the matress at all. We asked the Manager of the Store and the Sales Person who sold it to us, to visit our home to look at the matress which they did, also taking further photographs.
The Manager rang us to say that the photos had been rejected yet again and that the Head Office would not replace the matress or refund our money.
I contacted Consumer Direct who told me to send a letter to the branch (recorded delivery) quoting the Sales of Goods Act, telling them what was wrong with the matress and that I wanted a refund or replacement. I gave them two weeks to rectify the problem, this runs out on Tuesday 21st December and so far we have had no response at all. Please could you advise us of the next stage of what to do next. Me and my husband are pensioners and feels that the company is taking adavantage of this, and we cannot afford to lose the £600 that the matress cost us.
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