Hi there
Just after some legal advice about a particularly upsetting situation relating to my inlaws.
While undertaking major building work at their home, they put their entire worldly goods into self-storage for 12 months. When signing the contract, they opted for the most basic insurance covering their goods up to £2,500. They felt that even this was a waste of money as they assumed that the law would protect them as the company was taking payment to look after their goods.
They did not return to the unit until after the building work was complete (ie 12 months later). When they did open the unit they found all of their worldly goods ruined by mice - eating and defecating over their stuff. The majority of items are beyond repair.
The owners of the self-storage company admitted that other units had also been affected by the mice. However, the insurance adjusters have said that as they only took out basic insurance they will only compensate up to the £2,500 limit.
Surely as the company has taken payment for looking after their goods they are liable for any damage?
Any advice?
Just after some legal advice about a particularly upsetting situation relating to my inlaws.
While undertaking major building work at their home, they put their entire worldly goods into self-storage for 12 months. When signing the contract, they opted for the most basic insurance covering their goods up to £2,500. They felt that even this was a waste of money as they assumed that the law would protect them as the company was taking payment to look after their goods.
They did not return to the unit until after the building work was complete (ie 12 months later). When they did open the unit they found all of their worldly goods ruined by mice - eating and defecating over their stuff. The majority of items are beyond repair.
The owners of the self-storage company admitted that other units had also been affected by the mice. However, the insurance adjusters have said that as they only took out basic insurance they will only compensate up to the £2,500 limit.
Surely as the company has taken payment for looking after their goods they are liable for any damage?
Any advice?
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