I have booked a holiday with TC and we are due to go in 3 weeks.
One of the reasons we chose the holiday was because of a water park advertised by TC in the brochure. We paid for passes to the water park as part of the holiday package.
Yesterday TC sent us a letter saying that they have made a mistake in their advertising and the water park does not open until the day we leave.
I am not happy as the kids have been looking forward to the water park and we have spent money of swimming costumes etc.
What is the best I can expect from TC? I would like them to move the holiday back one week so that we can go to the water park. This would make the holiday in peak season but is that my problem?
Or should we be happy with a refund on the water park passes alone? Though in my opinion this is not enough as if given the correct info from the start we may not have booked this holiday at all.
Is this a case of false advertising perhaps?
Any advice welcome, thanks!
One of the reasons we chose the holiday was because of a water park advertised by TC in the brochure. We paid for passes to the water park as part of the holiday package.
Yesterday TC sent us a letter saying that they have made a mistake in their advertising and the water park does not open until the day we leave.
I am not happy as the kids have been looking forward to the water park and we have spent money of swimming costumes etc.
What is the best I can expect from TC? I would like them to move the holiday back one week so that we can go to the water park. This would make the holiday in peak season but is that my problem?
Or should we be happy with a refund on the water park passes alone? Though in my opinion this is not enough as if given the correct info from the start we may not have booked this holiday at all.
Is this a case of false advertising perhaps?
Any advice welcome, thanks!
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