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Bought car for circa 88k no finance paid deposit 1k on credit card from a second hand dealer 24th June 2024. 2 weeks later noticed clutch slipping intermittently, notified the dealer and took it direct to the manufacturer who showed me the fault codes (i have copies). Manufacturer advised to clear the fault and keep driving it, if it does it again then they may be able to identify which part is faulty. Week later it was doing it again, went to manufacturer (same codes) told dealer who said they would book in for repair. (all this is within 30 days of purchase)
Really want the car it took me a long time to find it and bought with the intention of a going on a driving holiday abroad. I was happy if they repaired it, and provided a warranty on the clutch.
Car given back to dealer on 17th June to repair, seen by the manufacturer on 26th July. The manufacturer sent the dealer an email (i have a copy) saying there is "something there" albeit it only happened slightly when they test drove it, "its not defect free" but the car isnt in a faulting state and no corresponding fault code to identify the problem, extensive investigation would be required (at extensive cost) so their opinion is to continue to drive it until it gets worse. The dealer has taken this to say they have done all they can. My issue is, they havent repaired anything, Im not a crash test dummy and dont want to keep it until it gets worse. The fault it intermittent and dont want the future costs of what could be a new clutch outside of my warranty. Dealer said they would send it to another garage for their "findings" but not for the repair.
Sent the right to reject to dealer and they are rejecting i have any rights under CRA as they say they have confirmation from manufacturer to drive it, they will offer a gesture of goodwill but deduct the warranty and the manufacturers diagnostic report. (£2500ish) Ive had the car 2 weeks and driven less than 1000 miles. Dealer still has the vehicle and threatening to charge me storage costs and they said they are taking legal action??
I would like a full refund less deduction for the mileage. Im already out of pocket, cost of insurance, purchased a car cover, cant do the holiday i had planned and taken lots of days off work to sort this plus completely stressed out.
btw seen a copy of an invoice from previous owner to manufacturer 2 weeks before i bought it complaining of the same fault, manufacturer did a gearbox service and said the test drive was fine, dealer says they did all they can to ensure the car was fit for purpose at point of sale, have taken guidance from manufacturer and as such have no rights.
Should i pick up the car? unclear what i need to do next?
Bought car for circa 88k no finance paid deposit 1k on credit card from a second hand dealer 24th June 2024. 2 weeks later noticed clutch slipping intermittently, notified the dealer and took it direct to the manufacturer who showed me the fault codes (i have copies). Manufacturer advised to clear the fault and keep driving it, if it does it again then they may be able to identify which part is faulty. Week later it was doing it again, went to manufacturer (same codes) told dealer who said they would book in for repair. (all this is within 30 days of purchase)
Really want the car it took me a long time to find it and bought with the intention of a going on a driving holiday abroad. I was happy if they repaired it, and provided a warranty on the clutch.
Car given back to dealer on 17th June to repair, seen by the manufacturer on 26th July. The manufacturer sent the dealer an email (i have a copy) saying there is "something there" albeit it only happened slightly when they test drove it, "its not defect free" but the car isnt in a faulting state and no corresponding fault code to identify the problem, extensive investigation would be required (at extensive cost) so their opinion is to continue to drive it until it gets worse. The dealer has taken this to say they have done all they can. My issue is, they havent repaired anything, Im not a crash test dummy and dont want to keep it until it gets worse. The fault it intermittent and dont want the future costs of what could be a new clutch outside of my warranty. Dealer said they would send it to another garage for their "findings" but not for the repair.
Sent the right to reject to dealer and they are rejecting i have any rights under CRA as they say they have confirmation from manufacturer to drive it, they will offer a gesture of goodwill but deduct the warranty and the manufacturers diagnostic report. (£2500ish) Ive had the car 2 weeks and driven less than 1000 miles. Dealer still has the vehicle and threatening to charge me storage costs and they said they are taking legal action??
I would like a full refund less deduction for the mileage. Im already out of pocket, cost of insurance, purchased a car cover, cant do the holiday i had planned and taken lots of days off work to sort this plus completely stressed out.
btw seen a copy of an invoice from previous owner to manufacturer 2 weeks before i bought it complaining of the same fault, manufacturer did a gearbox service and said the test drive was fine, dealer says they did all they can to ensure the car was fit for purpose at point of sale, have taken guidance from manufacturer and as such have no rights.
Should i pick up the car? unclear what i need to do next?
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