Hi all. Hoping for some help.
I purchased a 21 plate Citroen C3 end of Feb 2024. Since getting the car have done 2.5k miles so mild usage.
On Sunday 11 August my car cut out while sitting at traffic lights. I got it towed home and it turns out the teeth have shredded from the wetbelt.
The car is being collected tomorrow by a local garage to assess if this has caused engine damage/failure or simply a change of belt (however I have been advised highly likely there has been engine damage)
I have let my finance company know who are opening a complaint and will contact the dealer.
I called the dealer to explain as per the CRA 2015 it is presumed the damage to the wetbelt was there when I purchased. He says as the advice from Citroen is to check these every 6 years or 64k miles, as my car is 3 years old and has 45k miles they are under no obligation to check this prior to sale and essentially he can do bugger all.
Can someone confirm if this is correct and I now have no recourse? I preferred outcome is to have it repaired and the dealer pay the cost vs rejecting the car. Any advice appreciated.
I purchased a 21 plate Citroen C3 end of Feb 2024. Since getting the car have done 2.5k miles so mild usage.
On Sunday 11 August my car cut out while sitting at traffic lights. I got it towed home and it turns out the teeth have shredded from the wetbelt.
The car is being collected tomorrow by a local garage to assess if this has caused engine damage/failure or simply a change of belt (however I have been advised highly likely there has been engine damage)
I have let my finance company know who are opening a complaint and will contact the dealer.
I called the dealer to explain as per the CRA 2015 it is presumed the damage to the wetbelt was there when I purchased. He says as the advice from Citroen is to check these every 6 years or 64k miles, as my car is 3 years old and has 45k miles they are under no obligation to check this prior to sale and essentially he can do bugger all.
Can someone confirm if this is correct and I now have no recourse? I preferred outcome is to have it repaired and the dealer pay the cost vs rejecting the car. Any advice appreciated.
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