Hello,
Purchased a (23 month old) premium brand, manufacturer approved used car, October 2022 for approx £70k.
Car is financed via the manufactures finance company and I believe (TBC) I paid some deposit via my credit card, likely £500.
I noticed minor drivetrain faults almost immediately.
I notified the dealer on day 31 via telephone and made a booking for warranty work. I made a formal complaint in writing in December 2022 (approx 2.5 months after taking delivery) - this highlighted the drivetrain issues in writing.
Fast forward to today and the issues have become worse and the car has been back and forth with multiple and repeated attempts to resolve the drivetrain issues. This time around the car has been with the dealer since April 2024 (4 months and counting). They’ve changed numerous parts and eventually the gearbox itself which has not resolved the issues whatsoever. The dealer and manufacturer do not have a diagnosis and are unsure how to fix it.
I entered a buy back conversation with the dealer, which has failed as the dealer was unable to offer my settlement figure - which was return of my deposit in full. The dealer offered 25% of my deposit.
I am now at the position where I need to escalate to rejection and involve the finance company etc.
Should I be rejecting based on first 6 months right to reject on CRA 2015 as I notified them of the fault from day 31?
What refund can I expect? Is the following correct:
- deposit
- all finance payments in full
- simple interest (8%)
- item costs (service, tyres etc) minus reasonable lifespan usage
- minus fair usage (18p per mile based on excess mileage in finance agreement)
Based on the above, my costs are calculated just shy of £30k.
From what I understand the dealer has already included the Manufacturer and Finance company for contribution so they should be aware. However, I have not informed them (which I will do tomorrow).
What are my next steps?
Thanks in advance.
Purchased a (23 month old) premium brand, manufacturer approved used car, October 2022 for approx £70k.
Car is financed via the manufactures finance company and I believe (TBC) I paid some deposit via my credit card, likely £500.
I noticed minor drivetrain faults almost immediately.
I notified the dealer on day 31 via telephone and made a booking for warranty work. I made a formal complaint in writing in December 2022 (approx 2.5 months after taking delivery) - this highlighted the drivetrain issues in writing.
Fast forward to today and the issues have become worse and the car has been back and forth with multiple and repeated attempts to resolve the drivetrain issues. This time around the car has been with the dealer since April 2024 (4 months and counting). They’ve changed numerous parts and eventually the gearbox itself which has not resolved the issues whatsoever. The dealer and manufacturer do not have a diagnosis and are unsure how to fix it.
I entered a buy back conversation with the dealer, which has failed as the dealer was unable to offer my settlement figure - which was return of my deposit in full. The dealer offered 25% of my deposit.
I am now at the position where I need to escalate to rejection and involve the finance company etc.
Should I be rejecting based on first 6 months right to reject on CRA 2015 as I notified them of the fault from day 31?
What refund can I expect? Is the following correct:
- deposit
- all finance payments in full
- simple interest (8%)
- item costs (service, tyres etc) minus reasonable lifespan usage
- minus fair usage (18p per mile based on excess mileage in finance agreement)
Based on the above, my costs are calculated just shy of £30k.
From what I understand the dealer has already included the Manufacturer and Finance company for contribution so they should be aware. However, I have not informed them (which I will do tomorrow).
What are my next steps?
Thanks in advance.
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