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Hi there!
I'll do my best to keep this short. I bought a car on hire purchase 2 weeks ago and complained to the dealer that it wasn't as described due to missing bluetooth. I found a few other issues and asked him to take the car back. I wasn't completely sure of my rights at this point and he talked me out of it. He said he would fit a Car Play system in the car for a fee to solve the issue and so I said yes.
Fast forward a week and the Car Play system is fitted and as soon as I leave the dealership the system is lagging, audio is stuttering, its clearly a third-party unit that has been ordered from China and even the english is off due ot translations. I assumed he would have fitted a genuine VW system as he said he'd fix another issue (broken shift plate) by ordering directly off of VW and going on about how its not about the money for him and he wants the car to be ok and all of that other dealer rubbish they talk.
Fast forward another week and a variety of issues are identified. In particular, a faulty drive shaft causing a metallic knocking noise while driving and causing the car to judder. I got an inspection report along with photos and have now reported it to my finance company who are going to assign a case handler and help come to a resolution (my desired outcome being a refund and taking the car back).
I'm worried that where he modified the car with that infotainment system, the finance company will come back and say that I have voided my contract or that they can't take it back or something. I don't know if they are going to ask the dealer to take it back as he sold it faulty, or if they will have to. If they do then I'm concerned they are going to make this difficult for me. At the time I was an idiot that should have gone through the terms properly but it didn't even occur to me and I assumed the dealer had my best interest as it was family run and he had hundreds of 5 star reviews.
Does anybody know what some of the likely outcomes are for this and if I will still be able to return the car? I'm so stressed out about this its unbelievable. I asked the dealer to take the car back 3 times before going to the finance company because I was unaware my rights were with them. He won't exercise my right to reject until the finance company speak to him.
I'll do my best to keep this short. I bought a car on hire purchase 2 weeks ago and complained to the dealer that it wasn't as described due to missing bluetooth. I found a few other issues and asked him to take the car back. I wasn't completely sure of my rights at this point and he talked me out of it. He said he would fit a Car Play system in the car for a fee to solve the issue and so I said yes.
Fast forward a week and the Car Play system is fitted and as soon as I leave the dealership the system is lagging, audio is stuttering, its clearly a third-party unit that has been ordered from China and even the english is off due ot translations. I assumed he would have fitted a genuine VW system as he said he'd fix another issue (broken shift plate) by ordering directly off of VW and going on about how its not about the money for him and he wants the car to be ok and all of that other dealer rubbish they talk.
Fast forward another week and a variety of issues are identified. In particular, a faulty drive shaft causing a metallic knocking noise while driving and causing the car to judder. I got an inspection report along with photos and have now reported it to my finance company who are going to assign a case handler and help come to a resolution (my desired outcome being a refund and taking the car back).
I'm worried that where he modified the car with that infotainment system, the finance company will come back and say that I have voided my contract or that they can't take it back or something. I don't know if they are going to ask the dealer to take it back as he sold it faulty, or if they will have to. If they do then I'm concerned they are going to make this difficult for me. At the time I was an idiot that should have gone through the terms properly but it didn't even occur to me and I assumed the dealer had my best interest as it was family run and he had hundreds of 5 star reviews.
Does anybody know what some of the likely outcomes are for this and if I will still be able to return the car? I'm so stressed out about this its unbelievable. I asked the dealer to take the car back 3 times before going to the finance company because I was unaware my rights were with them. He won't exercise my right to reject until the finance company speak to him.
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