What are my rights.

[Lady Jane]

Hi All, hope you can help me understand where I stand.
last month I purchased a washing machine from Amazon and selected specifically a Saturday delivery day due to work commitments. The washer failed to arrive so I contacted amazon to complain as I would not be home to accept delivery during the week and needed to ensure a Saturday delivery.

I spoke to customer services who said they could not change delivery days on that item for some reson so would send a replacement which I then should be able to change delivery day.

The customer service advisor said I might get an email to return the item but to ignore this and if the original item ever arrives to keep it.

Typically both items arrived so I installed one and gifted the other to my son as I dont need 2 washers! But they told me to keep it.

Now two emails later they are telling me to return it or pay for the second washer. I just want to know where I stand before I tell them to come uninstall and take away my washing machine (which is being used) as I can't afford to pay for 2.

I have screen shots of the chat with amazon as I've learnt over time to keep evidence, and as soon as she said to keep the item I wanted proof she said it.

Now I'm awaiting a call from a manager as they are requesting payment. I could have just refused delivery if id known this would happen, but after they said keep it i told my son he might as well have it.

What's The best way to deal with this?

TIA

[atticus]

Tia, you should ask them to arrange to collect at a time that is convenient for you. You do not want to be sued for payment for the second machine.

[Huxie]

atticus Not clear to me if you’re being humorous, but if you’re not then just a heads up that TIA at the end of a post is used as an abbreviation of the phrase ‘Thanks In Advance’,

[Manxman]

... I spoke to customer services who said they could not change delivery days on that item for some reson so would send a replacement which I then should be able to change delivery day.

The customer service advisor said I might get an email to return the item but to ignore this and if the original item ever arrives to keep it.

Typically both items arrived so I installed one and gifted the other to my son as I dont need 2 washers! But they told me to keep it...

TIA

Sorry, but did you honestly believe that amazon were telling you to keep two washing machines but only pay for one? It didn't cross your mind that it must be a simple mistake or misunderstanding?

Surely any reasonable person would have double-checked and confirmed with amazon after the second one arrived that it was OK to keep it before "gifting" it to anyone?

You could try attaching screenshots of your chat with amazon so other posters here can assess their evidential value. Without seeing them in context nobody can really say if you have a case or not.

Otherwise I'd agree with atticus that you should be arranging a collection date for one of the machines. Of course, if they've been used... Amazon might not be best pleased with you...