Hi I was wondering if I could have some advice please to help me with my dad's problem,
My dad bought a focus 1litre eco boost on finance, 8 weeks into having it on the way work the engine died, and this was on the 3rd December, paid £140 to have the car recovered home, kept ringing the dealership where it was purchased and was constantly told the manager was busy, contacted the finance company and was told take the car a garage for a diagnostic, so another £110 for a garage to recover and diagnose since the car wouldn't start garage quoted £6k for new engine, labour and vat, dealership received a copy of the quote and said they would repair it because it would cost them less,
Now the dealership where the car was bought has had the car for 3 weeks now and still not even ordered a new engine
Where does he stand being without a car for 3 months, not offered a courtesy car yet still paying for something that's not able to be used plus all the extra fees on top?
My dad bought a focus 1litre eco boost on finance, 8 weeks into having it on the way work the engine died, and this was on the 3rd December, paid £140 to have the car recovered home, kept ringing the dealership where it was purchased and was constantly told the manager was busy, contacted the finance company and was told take the car a garage for a diagnostic, so another £110 for a garage to recover and diagnose since the car wouldn't start garage quoted £6k for new engine, labour and vat, dealership received a copy of the quote and said they would repair it because it would cost them less,
Now the dealership where the car was bought has had the car for 3 weeks now and still not even ordered a new engine
Where does he stand being without a car for 3 months, not offered a courtesy car yet still paying for something that's not able to be used plus all the extra fees on top?
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