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Plusnet I S P doubled my monthly internet cost. (and the service was poor)
My 18 month contract was about to end, and on ending they would double the monthly fee. I emailed them giving two weeks notice, as was required by them - before the new $, 22 pounds rise came in - in that I wanted to leave and I stopped the direct debit. [Since I paid a month up front when I joined I think they owe me money). I noted the phone and internet stopped working before the two weeks notice ended
They ignored me, the notice I gave I sent 3 more emails to their ''support'' team; all ignored/no replies.
Now I have a letter from a debt collector - EP Finance - asking for 144 pounds !
No doubt in a month it will double.
should I go the ombudsman?
My 18 month contract was about to end, and on ending they would double the monthly fee. I emailed them giving two weeks notice, as was required by them - before the new $, 22 pounds rise came in - in that I wanted to leave and I stopped the direct debit. [Since I paid a month up front when I joined I think they owe me money). I noted the phone and internet stopped working before the two weeks notice ended
They ignored me, the notice I gave I sent 3 more emails to their ''support'' team; all ignored/no replies.
Now I have a letter from a debt collector - EP Finance - asking for 144 pounds !
No doubt in a month it will double.
should I go the ombudsman?
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