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Hi all,
would someone be able to advise me on next steps I would need to take now as I’m a bit stuck.
My son left his coat in a cloakroom at a nightclub before the festive break and when he went to retrieve it, it was missing. We’ve had some investigation done, contacted the police etc and the police recommended I consider going down the civil claim route.
To give some context, the club reviewed the cctv and have confirmed in email that the cctv shows my son handing his coat in at the same time as his friend (they attended the club together), however the cctv shows that both coats were put onto the same hanger. Their position is that both coats were retrieved together by my son’s friend. The club have refused to allow me to view the cctv but they did send it to the police who confirmed that they are unable to see which coat and number of coats were given to his friend. The position of my sons friend is that he retrieved his own coat, and was under the impression that my sons coat was still on the hanger, my son went to retrieve his and was told it wasn’t there. The time between friend and son going to get coats was a couple of minutes as they were leaving at closing time. Obviously we know his friend wasn’t given his coat. They tried to seek help at the time but security told them to ‘accept it’s gone and leave’ and then ushered them out.
The club have provided me with a copy of their cloakroom policy which is clearly displayed they say and it states one coat per hanger. I believe it to be on the onus of the attendant to adhere to their company policy which they did not do in this case. The coat itself is of a high value also.
I’ve sent a couple of emails back now, as they have accepted that the coat was given to them and a fee was paid, I have said I am holding them liable as per the consumer rights act and have requested they respond within 7 days - they have not responded. I have also asked on two occasions for the details of who would be the respondent should I need to bring this to the small claims court and again they have ignored me. If the coat was of a small value it wouldn’t matter but it’s an expensive coat which ironically went missing. I think my son has learnt a valuable lesson not to wear his expensive coats on nights out but I would like to take this further if I can.
As they are now ignoring any contact, would I need to obtain the full contact/registered business details for the group to take this to small claims or can I input the bar/manager details? It’s a bar from a chain or pubs/clubs
thanks in advance
would someone be able to advise me on next steps I would need to take now as I’m a bit stuck.
My son left his coat in a cloakroom at a nightclub before the festive break and when he went to retrieve it, it was missing. We’ve had some investigation done, contacted the police etc and the police recommended I consider going down the civil claim route.
To give some context, the club reviewed the cctv and have confirmed in email that the cctv shows my son handing his coat in at the same time as his friend (they attended the club together), however the cctv shows that both coats were put onto the same hanger. Their position is that both coats were retrieved together by my son’s friend. The club have refused to allow me to view the cctv but they did send it to the police who confirmed that they are unable to see which coat and number of coats were given to his friend. The position of my sons friend is that he retrieved his own coat, and was under the impression that my sons coat was still on the hanger, my son went to retrieve his and was told it wasn’t there. The time between friend and son going to get coats was a couple of minutes as they were leaving at closing time. Obviously we know his friend wasn’t given his coat. They tried to seek help at the time but security told them to ‘accept it’s gone and leave’ and then ushered them out.
The club have provided me with a copy of their cloakroom policy which is clearly displayed they say and it states one coat per hanger. I believe it to be on the onus of the attendant to adhere to their company policy which they did not do in this case. The coat itself is of a high value also.
I’ve sent a couple of emails back now, as they have accepted that the coat was given to them and a fee was paid, I have said I am holding them liable as per the consumer rights act and have requested they respond within 7 days - they have not responded. I have also asked on two occasions for the details of who would be the respondent should I need to bring this to the small claims court and again they have ignored me. If the coat was of a small value it wouldn’t matter but it’s an expensive coat which ironically went missing. I think my son has learnt a valuable lesson not to wear his expensive coats on nights out but I would like to take this further if I can.
As they are now ignoring any contact, would I need to obtain the full contact/registered business details for the group to take this to small claims or can I input the bar/manager details? It’s a bar from a chain or pubs/clubs
thanks in advance
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