Returns Policy

[swifty]

Hi all
Need help with an issue over a Christmas present I received off my stepdaughter
she spent £270 on a pair of biker boots from a Triumph dealer back in September 2023, she obviously spent to much (in my opinion) as she is on PIPS benefits but that is something I need to talk to her about.
Now I didn't know until Christmas day when I opened the present, I tried them on and they didn't fit, my wife tried them on and they were a snug fit for her, the boots are size 10. I take a size 9 in shoes but always get a 10 for boots, my wife takes a size 8.
My stepdaughter emailed the company to ask for a refund but because of the length of time past they are refusing, we haven't mentioned that they are not the right size that's stamped on the boots and therefore not fit for purpose but I know they will not do a refund because of the limited time to return under N.F.F.P..
I'm happy to exchange them for a larger size if need be but I'm not sure if they are even obligated to do this.
Is there anything I'm missing here or do we have to accept that we're stuck with the boots?

[atticus]

You could try having a conversation with the retailer and explaining the actual problem. They may be willing to exchange for a better fit.

[echat11]

How did your stepdaughter pay for them? Credit Card ? Debit Card?

[Pezza54]

If a mans size 10 boot is a snug. fit for a lady who normally wears a size 8 shoe, the boots have to be incorrectly sized.
The standard length of a mans foot for a size 10 shoe is 279mm. If the problem with the boot is the length your daughter should let the supplier know this and explain the boots were bought as a christmas present Unfortunately different manufacturers produce different width boots and designate them standard width.
If the problem is the width of the boot and the supplier still refuses to replace them you could take them to a cobbler and ask if they can be stretched or sell them on ebay making sure you describe them as "a snug fit for size 8 ladies shoe"

[Pezza54]

If you can establish that the boots are not a size 10 then the seller may be guilty of misrepresentation and as you have recently discovered this your daughter would have the legal right to make a claim against the seller.
In my last post I should have said boots can only be stretched if they are made from genuine leather.

[swifty]

How did your stepdaughter pay for them? Credit Card ? Debit Card?

paid by debit card

[swifty]

If you can establish that the boots are not a size 10 then the seller may be guilty of misrepresentation and as you have recently discovered this your daughter would have the legal right to make a claim against the seller.
In my last post I should have said boots can only be stretched if they are made from genuine leather.

The label on the inside of the boots says US 10 and EUR 44.5 which are two different sizes

[swifty]

If a mans size 10 boot is a snug. fit for a lady who normally wears a size 8 shoe, the boots have to be incorrectly sized.
The standard length of a mans foot for a size 10 shoe is 279mm. If the problem with the boot is the length your daughter should let the supplier know this and explain the boots were bought as a christmas present Unfortunately different manufacturers produce different width boots and designate them standard width.
If the problem is the width of the boot and the supplier still refuses to replace them you could take them to a cobbler and ask if they can be stretched or sell them on ebay making sure you describe them as "a snug fit for size 8 ladies shoe"

I measured the iside of the boots and they are 270mm which is 8 I think.
they are quality made boots by Alpinestar so I would have thought they would have been correctly sized

[Pezza54]

If 230mm is correct the boots are definitely not size 10. Are you able to measure the boots on the outside with a tape measure alongside and take a photo?
This would be your evidence that the boots are not size 10 and not as advertised.
As your stepdaughter paid by debit card she has 120 days from the date payment was made to raise a chargeback claim with her bank. She will need to show the bank that the boots were mis-sold (not the correct size ordered -the size on the box and on the boots is incorrect), the boots have not been worn and they can be repackaged in the original box and the seller has refused a refund. She should also state that as the boots were a christmas present it was only recently discovered that the boots are not a size 10.

[echat11]

paid by debit card

Don't delay, do it now online or via email, Chargebacks are time sensitive. Hopefully there is time. As the 'product wasn't as described' there will be no issues getting a refund.

https://www.which.co.uk/consumer-rig...k-abZ2d4z3nT8q

Update with the bank / retailer response.

[swifty]

Don't delay, do it now online or via email, Chargebacks are time sensitive. Hopefully there is time. As the 'product wasn't as described' there will be no issues getting a refund.

https://www.which.co.uk/consumer-rig...k-abZ2d4z3nT8q

Update with the bank / retailer response.

she's going to the bank after we get a reply back from Triumph or before the 20th whichever comes first, I emailed them today giving them the details of the sizes shown in the boots and on the box which contradict each other (US10, EUR 44.5 and JPN 29) and telling them that we will deal with only them as they are our POS

[echat11]

she's going to the bank after we get a reply back from Triumph or before the 20th whichever comes first, I emailed them today giving them the details of the sizes shown in the boots and on the box which contradict each other (US10, EUR 44.5 and JPN 29) and telling them that we will deal with only them as they are our POS

Don't leave it until the 20th January.

From and including: Wednesday, 20 September 2023
To, but not including Saturday, 20 January 2024 Result: 122 days

It is 122 days from the start date to the end date, but not including the end date.

I would lodge the Chargeback claim now, you only have 120 days. If the bank contact you about it, just tell them 'that you are still communicating with Triumph', they will say 'get back to us if it isn't resolved'.