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Hi, My wife bought some 'Pitted' prunes in a High Street supermarket and merrily ate some, one of which had a full stone in and broke two of her teeth.
The bag they were in had in big letters across the front " DRIED PRUNES" and in slightly smaller, but still large lettering " Pitted and Ready to Eat" so on the face of that package she was content in buying them as she did not wish to have stones in them.
On the back in the small print along with the ingredients, alergy advice and nutritian, but in much smaller writing came the word 'WARNING' - (in bold type): then in non bold lowercase type"Although every effort has been made to remove stones, some small stones or fragments may remain"
My wife went to the dentist to have these teeth fixed and came away with a bill of £348.00 for the repair.
My question now is how best to approach this to get this bill repaid by the store as in my mind if there was the remotest possibility that the store felt there may be a stone or part of a stone in even one of them then that should be stated as prominently on the front of the bag alongside the sales pitch that they were 'Pitted and ready to eat' because they were cleary not.
I therefore feel this is a responsibility of the store and that the warning on the back in smaller print a less important statement than the sales pitch on the front.
We should certainly not now be faced with this kind of bill as a result.
Do we write to the store ourselves initially to make a claim, if so how, or do we go to a solicitor to do this? We have the evidence of the package, the stone, the broken teeth, the invoice.
If we do this ourselves, how would this be approached as I'm sure they have a depth of lawyers at their disposal to fight claims like this off and I'm not as young as I used to be for a fight (over 70 now!) and my wife cannot do this herself. I fought one once before, but that was a long while ago.
Has anyone any experience in this and could point me in the right direction please?
Many thanks
Andrew1
The bag they were in had in big letters across the front " DRIED PRUNES" and in slightly smaller, but still large lettering " Pitted and Ready to Eat" so on the face of that package she was content in buying them as she did not wish to have stones in them.
On the back in the small print along with the ingredients, alergy advice and nutritian, but in much smaller writing came the word 'WARNING' - (in bold type): then in non bold lowercase type"Although every effort has been made to remove stones, some small stones or fragments may remain"
My wife went to the dentist to have these teeth fixed and came away with a bill of £348.00 for the repair.
My question now is how best to approach this to get this bill repaid by the store as in my mind if there was the remotest possibility that the store felt there may be a stone or part of a stone in even one of them then that should be stated as prominently on the front of the bag alongside the sales pitch that they were 'Pitted and ready to eat' because they were cleary not.
I therefore feel this is a responsibility of the store and that the warning on the back in smaller print a less important statement than the sales pitch on the front.
We should certainly not now be faced with this kind of bill as a result.
Do we write to the store ourselves initially to make a claim, if so how, or do we go to a solicitor to do this? We have the evidence of the package, the stone, the broken teeth, the invoice.
If we do this ourselves, how would this be approached as I'm sure they have a depth of lawyers at their disposal to fight claims like this off and I'm not as young as I used to be for a fight (over 70 now!) and my wife cannot do this herself. I fought one once before, but that was a long while ago.
Has anyone any experience in this and could point me in the right direction please?
Many thanks
Andrew1
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