Tweet
Hi,
This isn’t my first post but it has been a while and lost the original login details!
I bought a Kia Sportage in June 2022 with 23k mileage and within the Kia Warranty period of 7 years (2017 plate).
For reference throughout this post, The Vehicle was purchased from Taunton Dealership (I am in bournemouth and used a local KIA dealership to inspect/review problems with the car.).
On July 11th I had the car inspected by my Kia Local Dealership to review two issues;
Second problem, they replaced the timing belt, this wasn’t done under warranty however the purchase dealership were contacted by me and they agreed to pay charges.
I was very annoyed at the first problem, and really should had gone to my original purchase dealership but assumed Kia Brand covered enough eventualities to ascertain that KIA were confident nothing was wrong with the vehicles clutch.
The problem has worsened from original issue levels and last week I had Kia review the same problems.
Problem 1 - They informed me after a test drive that the vehicles clutch needed to be replaced the cost of £1100.
Problem 2 - They have confirmed they will need to strip the car down to inspect (Under warranty).
Problem 2 is hopefully set to be resolved long term, but Problem 1 is where my challenges and advice I need is here and this is the most recent events that can't be resolved speaking to three parties (KIA, Kia Taunton and Kia Bournemouth)
I phoned Consumer Advice Bureau, they told me to go through ADR if this gets to the end of the process of either KIA or the Dealership not providing me the opportunity to resolve this issue without cost. I would need to provide burden of proof the vehicle was like this when I bought it, which I would say I can do by the Inspection performed in July 2022 to a Kia Dealership?
Overall where will I stand here in regards to reporting the fault after initially buying the vehicle BUT not to the original dealership?
Can they honestly get away with me reporting an issue, after telling me it doesn’t exist and then now telling me that the problem has manifested enough to involve large sums of repair?
Does the other issues with this car also demonstrate something just isn’t right about this vehicle? KIA are still working through this problem, should I provide details about this in my Ombudsman letter?
This isn’t my first post but it has been a while and lost the original login details!
I bought a Kia Sportage in June 2022 with 23k mileage and within the Kia Warranty period of 7 years (2017 plate).
For reference throughout this post, The Vehicle was purchased from Taunton Dealership (I am in bournemouth and used a local KIA dealership to inspect/review problems with the car.).
On July 11th I had the car inspected by my Kia Local Dealership to review two issues;
- Clutch issues
- Whinging noise on drivers side
Second problem, they replaced the timing belt, this wasn’t done under warranty however the purchase dealership were contacted by me and they agreed to pay charges.
I was very annoyed at the first problem, and really should had gone to my original purchase dealership but assumed Kia Brand covered enough eventualities to ascertain that KIA were confident nothing was wrong with the vehicles clutch.
The problem has worsened from original issue levels and last week I had Kia review the same problems.
Problem 1 - They informed me after a test drive that the vehicles clutch needed to be replaced the cost of £1100.
Problem 2 - They have confirmed they will need to strip the car down to inspect (Under warranty).
Problem 2 is hopefully set to be resolved long term, but Problem 1 is where my challenges and advice I need is here and this is the most recent events that can't be resolved speaking to three parties (KIA, Kia Taunton and Kia Bournemouth)
- Kia Bournemouth have told me clutch was not part of KIA’s standard warranty but within 2 years or 16k miles on the car.
- I phoned the original dealership to raise the history of resolving the clutch issue to be told they would do nothing as it was out of warranty.
- I escalated this as a complaint to Kia.
- After 3 days Kia have just confirmed the last gesture of good will is 30% towards the original quoted price of £1100 for new clutch replacement.
I phoned Consumer Advice Bureau, they told me to go through ADR if this gets to the end of the process of either KIA or the Dealership not providing me the opportunity to resolve this issue without cost. I would need to provide burden of proof the vehicle was like this when I bought it, which I would say I can do by the Inspection performed in July 2022 to a Kia Dealership?
Overall where will I stand here in regards to reporting the fault after initially buying the vehicle BUT not to the original dealership?
Can they honestly get away with me reporting an issue, after telling me it doesn’t exist and then now telling me that the problem has manifested enough to involve large sums of repair?
Does the other issues with this car also demonstrate something just isn’t right about this vehicle? KIA are still working through this problem, should I provide details about this in my Ombudsman letter?
Comment