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Hi everyone
Hoping for some advice regarding rights on new car rejection and any value deduction the dealership may impose.
In short, collected new car 1 May 2022, however, the reversing camera was of extremely poor quality due to dealer retrofitting rather than it being included in the factory build. We had agreed that the dealer would take this approach but it had been guaranteed that the standard would be the same. On collection, the dealer did confirm in writing that the camera was not to the correct standard and it would be rectified.
The dealer eventually collected the car in June to rectify (after much messing about) had the car for a further month, but had no success and so said instead they would replace the vehicle (again in writing).
All good so far.
That salesman has since left, contact with the dealership has been very difficult (not answering calls or responding to emails etc) but did today get a potentially ominous “the manager will call you tomorrow”.
All may be fine but keen to understand my rejection rights if the dealership try to renege on replacement.
The fault was identified with 30 days, but vehicle not rejected in that time as gave the dealer the opportunity to rectify (perhaps foolishly). I would like to think (perhaps naively) that the dealer didn’t string out collection to get past the 30 day timeframe.
Presumably now it falls within the “within six months” timeframe, where I understand I can still reject but the dealer can make a deduction for usage of the vehicle (had the vehicle for 4.5 months of which one month it was back with them).
is there any basis on how they can calculate that deduction? Rate per mile for example? Or anything else I should be aware of?
Thanks
Hoping for some advice regarding rights on new car rejection and any value deduction the dealership may impose.
In short, collected new car 1 May 2022, however, the reversing camera was of extremely poor quality due to dealer retrofitting rather than it being included in the factory build. We had agreed that the dealer would take this approach but it had been guaranteed that the standard would be the same. On collection, the dealer did confirm in writing that the camera was not to the correct standard and it would be rectified.
The dealer eventually collected the car in June to rectify (after much messing about) had the car for a further month, but had no success and so said instead they would replace the vehicle (again in writing).
All good so far.
That salesman has since left, contact with the dealership has been very difficult (not answering calls or responding to emails etc) but did today get a potentially ominous “the manager will call you tomorrow”.
All may be fine but keen to understand my rejection rights if the dealership try to renege on replacement.
The fault was identified with 30 days, but vehicle not rejected in that time as gave the dealer the opportunity to rectify (perhaps foolishly). I would like to think (perhaps naively) that the dealer didn’t string out collection to get past the 30 day timeframe.
Presumably now it falls within the “within six months” timeframe, where I understand I can still reject but the dealer can make a deduction for usage of the vehicle (had the vehicle for 4.5 months of which one month it was back with them).
is there any basis on how they can calculate that deduction? Rate per mile for example? Or anything else I should be aware of?
Thanks
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