Used Car Significant fault within the 1st 30 days - Dealer giving me the run around

[des8]

Obtain a receipt for the vehicle from the driver

[DE DOGS]

Lesson don't trust dealers, (although you already know that), I would take pictures of all parts of the car, type up a letter in fact two, and hand one to the driver stating he has inspected the car for any sign of damage and agrees to the car as/is, he keeps a copy and he signs your copy in case there is damage and they claim it was damaged by you.

[danny_t65]

Thank you both I get something typed up for the delivery company to sign, as mentioned I will get plenty of photos on the morning before it goes, as it will be a delivery driver I’m not sure they will know the condition it was in when they sold it to me, it does have the odd age related mark that was also the case when I bought it. Do I wait for the refund before making the relevant change on the log book? Thanks again

[des8]

I would change registered keeper immediately.
Give the delivery man the appropriate part of the V5C, and complete the other part and send off.

It will give you protection if the trader (or his boys) "road test" the vehicle and commit an offence picked up on ANPR camera.

[danny_t65]

Thanks Des I will do this, thanks for all your help I will provide an update when the car has gone back and hopefully I have a refund!

[danny_t65]

Receipt for Collection of Vehicle and return for refund to XXXXXX T/A XXXX
Collection Address: Delivery Address:
_____________ ____________
_____________ ____________
_____________ ____________
______________ ____________
Delivery Company
Company Name:
Address:



Driver Name:
Returning Vehicle
Hyundai i40 Tourer 1.7 crdi Colour: White
VRM: XXXXX Odometer: 93899

Inventory:
2 x keys
Service book and misc documents including MOT
Locking wheel nut and bolts located in boot side compartment


I confirm that the above vehicle and the above inventory items are present. I confirm that the vehicle has no significant damage and is accepted as is.


Date:

Signed:

[danny_t65]

Does this look ok to cover myself regarding the collection of the vehicle?

[des8]

[danny_t65]

Thanks Des, will let you know the end result when the vehicle has been returned and hopefully i have my money refunded!

[danny_t65]

Just an update the car was collected last Thursday by the trader himself on the back of a trailer, it has gone back and he said his garage will check it prior to my refund. is there a reasonable amount of time i should give him before chasing him for the refund?

[dslippy]

Nothing is defined, but a minimum of two weeks sounds reasonable

[des8]

CRA 2015 sec 20 (15) A refund under this section must be given without undue delay, and in any event within 14 days beginning with the day on which the trader agrees that the consumer is entitled to a refund.

[danny_t65]

Thanks very much will keep you updated

[danny_t65]

Hi all, just an update, as suspected the dealer has come back and said his mechanic couldn’t find a problem, they are going against what Hyundai are diagnosing! Where do I stand now?

[danny_t65]

Nothing is defined, but a minimum of two weeks sounds reasonable

Hi Des, just an update, as suspected the dealer has come back and said his mechanic couldn’t find a problem, they are going against what Hyundai are diagnosing! Where do i stand at this point, is there a best course of action? Thanks in advance