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Hi,
on the 9th of February I purchased a mobile phone contract from a company called Metrofone, I didn't really like the phone and it wasn't compatible with some apps I use so I contacted the company nine days after I received the phone and requested to exercise the cooling-off clause which they agreed to.
They requested I send the phone back no later than 72hrs after they sent the acknowledgment email that my request had been accepted and I posted the phone back the very next day.
It took them a few days to come back to me to say they were having trouble getting hold of Vodafone and that my disconnection request was pending and then a few days later they emailed me to say my disconnection was accepted so I requested a PAC code to transfer my number and thought that was the end of it.
I check my credit file regularly and I noticed a few days ago that there was a large (£880) outstanding balance added to my account by Vodafone and marked as overdue.
Today I've spoken with Vodafone who stated that they didn't receive the disconnection request from Metrofone until the first week in March and as a consequence, I'm liable to pay the outstanding balance.
Metrofone has been worse than useless and when I eventually managed to speak to someone they said that if I send them my bill they will "try" to get the bill sorted with Vodafone but as I requested a PAC code before the disconnection was processed by Vodafone (despite metrofone telling me it was sorted) I'm probably liable.
What can I do here as this balance is going to wreck my credit rating which is always excellent and I'm due to remortgage soon so the consequences of this could be massive for me.
Any advice would be most welcome.
on the 9th of February I purchased a mobile phone contract from a company called Metrofone, I didn't really like the phone and it wasn't compatible with some apps I use so I contacted the company nine days after I received the phone and requested to exercise the cooling-off clause which they agreed to.
They requested I send the phone back no later than 72hrs after they sent the acknowledgment email that my request had been accepted and I posted the phone back the very next day.
It took them a few days to come back to me to say they were having trouble getting hold of Vodafone and that my disconnection request was pending and then a few days later they emailed me to say my disconnection was accepted so I requested a PAC code to transfer my number and thought that was the end of it.
I check my credit file regularly and I noticed a few days ago that there was a large (£880) outstanding balance added to my account by Vodafone and marked as overdue.
Today I've spoken with Vodafone who stated that they didn't receive the disconnection request from Metrofone until the first week in March and as a consequence, I'm liable to pay the outstanding balance.
Metrofone has been worse than useless and when I eventually managed to speak to someone they said that if I send them my bill they will "try" to get the bill sorted with Vodafone but as I requested a PAC code before the disconnection was processed by Vodafone (despite metrofone telling me it was sorted) I'm probably liable.
What can I do here as this balance is going to wreck my credit rating which is always excellent and I'm due to remortgage soon so the consequences of this could be massive for me.
Any advice would be most welcome.
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