Over two weeks ago I purchased a vehicle advertised on autotrader as a good runner with no issues and 12 month m.o.t and absolutely no problems what so ever with the vehicle.
After the first drive the car atopped working completely the electrics were faulty and power steering were faulty. I spoke with the garage they agreed to fix the vehicle within 10 days, as its under the 3 month warranty term. I contacted them every day several times after the ten day period and absolutely no effort was made to fix the car. After 14 days I requested my money back as is my right under the consumer act as the car was not satisfactory as advised and the car is for business use but without the car I cannot work as I'm self employed and I have to commute.
he agreed to return the money but has not given me a specific day and I spoke with the garage and explained that I do not want to wait for the money to be returned as I have no car and no money to purchase another vehicle and they now have all the paperwork and the second set of keys have been sent out to the garage. I spoke with them today as it has now been 21 days since purchase I would like to know what my rights and options are as they have turned an unkind attitude towards me and they say they will return the money but absolutely nothing has been put In writing and our correspondences have not been recorded thanks in advance for any help
After the first drive the car atopped working completely the electrics were faulty and power steering were faulty. I spoke with the garage they agreed to fix the vehicle within 10 days, as its under the 3 month warranty term. I contacted them every day several times after the ten day period and absolutely no effort was made to fix the car. After 14 days I requested my money back as is my right under the consumer act as the car was not satisfactory as advised and the car is for business use but without the car I cannot work as I'm self employed and I have to commute.
he agreed to return the money but has not given me a specific day and I spoke with the garage and explained that I do not want to wait for the money to be returned as I have no car and no money to purchase another vehicle and they now have all the paperwork and the second set of keys have been sent out to the garage. I spoke with them today as it has now been 21 days since purchase I would like to know what my rights and options are as they have turned an unkind attitude towards me and they say they will return the money but absolutely nothing has been put In writing and our correspondences have not been recorded thanks in advance for any help
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