Query about right to reject a faulty car…?

[Deetyler14]

Hi all

i would like to gather further advice about a recent car I purchased.

I took delivery of my car (cost of £20,000) on 31/01.

The advert shared with me by dealer showed the car had 8600 miles. The photos of the dash showed 10500.
I challenged this via email before purchase to try and haggle price and was advised

We amended the mileage on ours as its closer to 10k

All paperwork was signed over email and I note the invoice stated the car had 10,000 miles. Which I didn’t query at the time.

Car was also advertised as full service history however looking in the book there was no stamp so they said they would service before delivery. The car has door guard protectors which were not fully functional and was advised that these would be fixed.

car was delivered to me without knowing what had been done. I checked the paperwork and saw the invoice for the service but no stamp. 2 tyres had been changed from Michelins to budgets. Rear pads and discs had been changed which was also odd. I immediately complained about tyres as it is a Performance car and is not what is recommend for the car (this may be debated however the garage agreed to
change these). These were done on 05/02 where I pointed out that the door guards were still faulty. They agreed to get the car in to be looked at but couldn’t do so for a month. I believe this was a tactic to go over my 30 day rejection period.

I then went on a long journey where I was the passenger and noted the passenger window was wobbling when it was down. The car kept steaming up very fast but don’t know if these issues are connected. The window can also be moved drkm
the outside of the car. Told the dealership again who advised this would be looked at when they have it and couldn’t get me In earlier.

I have since found the front brakes to be making a grinding like noise which I initially thought was because they were changed; I reviewed the paperwork and realised the rears were changed (I hadn’t even took much notice).

Due to all these issues I sent my letter of rejection on 27/02. It has been received as the salesperson confirmed this (was sent them and management at the same time).

I am yet to have a reply so have now emailed their head office.

how long do they have to respond?
does advert/paperwork with the mileage make any difference to my claim?

thank you in advance for any advice it would be much appreciated

[des8]

As you requested the door guard protectors were not fully functional within the first 30 days and they still have not been fixed, your short term right to reject has been preserved.

As you knew what the correct mileage was when you purchased the vehicle I don't see that it has a bearing on your situation

[Deetyler14]

Thank you, I will chase tomorrow.

I just didn’t know if the discrepancy on the invoice meant anything

[DE DOGS]

I have a question something seems amiss regards the replacement of the brakes, In my experience disc brakes, normally we would change the fronts twice, before replacing the backs, as for replacing the rear discs they only need changing when the pads have been run down and run metal to metal, therefore, scoring the disc, not every time but it's possible. Milage most cars can now be checked for milage by the Main garage obviously not where you purchased it from it will show on a diagnostic sheet report.

[Deetyler14]

It does seem strange …

All I was advised was that they did not meet their charter standards so we’re replaced…? (If 70% worn they will replace) but no further explanation. Same with the tyres; my partner checked them all so can’t understand why the work needed doing.

[Deetyler14]

Dealership has confirmed they will have the car back.

Am I entitled in claiming costs for the change of private plate again?

[des8]

You are entitled to claim any costs which are directly caused by their breach of contract

[Deetyler14]

Well they’ve said

’Sorry Hannah is out of the office today but she will book you in on Saturday to bring the car in for inspection and fill out the necessary paperwork,
Please bring with you the V5c, spare key etc,
Kind regards’

i thought they had to collect ?

[des8]

You have to make the vehicle available for collection, but if you agree to return it they have to pay the costs incurred by you in returning them to the place where you took delivery.

[Deetyler14]

Thank you for confirming; suppose it’s easier for me to take it there and at least I know it’s gone

What do I say about the additional costs? Or petrol and my personalised plate

[des8]

You just tell them you want them.
you do have the right to them in that CRA 2015 does not preclude you claiming damages

[Deetyler14]

Can you advise me which part of the legislation I need to quote to request this please .. thanks

[des8]

CRA 2019 sec 19 (9) (10) & (11)

[Deetyler14]

Garage are refusing

Morning Daniella,
We would not refund any, fuel, private plates, modifications spent after purchase or road tax as part of the purchase im sorry.

[des8]

Are they refusing to reimburse the costs of delivery to them?

The costs they meet (if they do not collect the car themselves) are the costs of returning it.

The other costs you wish to claim as damages are those that arise from their breach of contract in not supplying a satisfactory vehicle.

I would suggest you write (first class with free certificate of posting from post office) confirming that you are exercising your short term right to reject as they are in breach of implied terms of contract as per CRA 2015.
Tell them the vehicle is available for collection at >>>>
As they have accepted your rejection remind them that they have 14 days in which to reimburse the purchase price.

Add that you will initiate court procedures to recover your costs arising directly from their breach, unless they decide to meet them.


If there is a finance company involved, do keep them informed