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I had a new alarm system installed one week ago. I was sold what I believed was top of the range, state of the art system. The system is wireless. This is not even the system I asked for a quote for.
Now, not being exactly technically minded..more to do with my advancing age I believe, I was sold this system on the belief that all that is needed to operate the system is just one hand held fob. This fob operates to arm and disarm the system and also acts as a panic button. I was told 'don't worry, I will explain everything to you when it is installed".
The first time I tried to set the system it would not set. I then found the internal workings of the fob on the floor. The fob, which is just a very small, slippy piece of cheap plastic had broken apart where the installer had placed it before leaving. I tried to put it back together without any success. My daughter came round and she had the same problem. She said, If I try to force this back together, the alarm is going to go off and I don't know if it will stop.
I contacted the installer and explained the situation and asked why there is no central internal keypad. He said one is not needed and neither did he quote for one as it is very expensive to install a keypad. I said I wasn't aware that the system did not come with a keypad. I remember him saying that you could operate it simply with a fob, but understood that this was just an option not the only way of operating the system.
I then said, irrespective of that, how does one fob work when five other people have access to my home at times when I am not at home..dog walker for instance as well as my 3 children and adult grandson.
I also said, quite clearly that the fob supplied is not fit for purpose in any event. If it is so flimsy to fall apart when I have not even used it, how can I set an alarm and leave the property in the hopes that the fob does not fall apart or break when I am out and will not be able to get back in.
I also queried how do I set zones without a keypad so that at night I can use the hallway and bathroom without setting the alarm off. Installer said you cannot, you have to make sure if you set the alarm at bedtime that if you need to get up during the night (which I do at least twice) you have to use the fob to disarm the system.
The installer is denying that the fob is 'not fit for purpose'. His explanation is that it is 'lightweight'.
Now the installer is not responding to me and quite frankly I do not know where to go from here an what rights I have? In the absence of some internal controls I have a system I cannot use and would dearly like to reject the system unless a keypad is installed.
Could anyone please advise me.
Now, not being exactly technically minded..more to do with my advancing age I believe, I was sold this system on the belief that all that is needed to operate the system is just one hand held fob. This fob operates to arm and disarm the system and also acts as a panic button. I was told 'don't worry, I will explain everything to you when it is installed".
The first time I tried to set the system it would not set. I then found the internal workings of the fob on the floor. The fob, which is just a very small, slippy piece of cheap plastic had broken apart where the installer had placed it before leaving. I tried to put it back together without any success. My daughter came round and she had the same problem. She said, If I try to force this back together, the alarm is going to go off and I don't know if it will stop.
I contacted the installer and explained the situation and asked why there is no central internal keypad. He said one is not needed and neither did he quote for one as it is very expensive to install a keypad. I said I wasn't aware that the system did not come with a keypad. I remember him saying that you could operate it simply with a fob, but understood that this was just an option not the only way of operating the system.
I then said, irrespective of that, how does one fob work when five other people have access to my home at times when I am not at home..dog walker for instance as well as my 3 children and adult grandson.
I also said, quite clearly that the fob supplied is not fit for purpose in any event. If it is so flimsy to fall apart when I have not even used it, how can I set an alarm and leave the property in the hopes that the fob does not fall apart or break when I am out and will not be able to get back in.
I also queried how do I set zones without a keypad so that at night I can use the hallway and bathroom without setting the alarm off. Installer said you cannot, you have to make sure if you set the alarm at bedtime that if you need to get up during the night (which I do at least twice) you have to use the fob to disarm the system.
The installer is denying that the fob is 'not fit for purpose'. His explanation is that it is 'lightweight'.
Now the installer is not responding to me and quite frankly I do not know where to go from here an what rights I have? In the absence of some internal controls I have a system I cannot use and would dearly like to reject the system unless a keypad is installed.
Could anyone please advise me.
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