Good Afternoon.
I would like to ask anyone could provide me with any information that may be useful in trying to converse with very (catalogue company) online, I purchased a Samsung 55 inch Qled TV in June 2019 and the TV screen is completely and utterly dead, I have had an engineers report that tells me the cost of the repair and that the screen is defective.
I wish to exercise my rights under the consumer regulations act 2015 to either of the television repaired or replacement unfortunately I am finding it extremely impossible to converse with very sore and more than likely will ultimately take the matter to the courts online which will ultimately cost them more money.
I wrote to them to weeks ago with the engineers report the cost of the repair and what I wanted them to do the letter was signed for the following day as I paid for special delivery yet they haven't had the decency to contact me, I will be more than willing to use an alternative dispute resolution but it is pointless asking them if they take part in one as they completely ignore their customers until the customer purchases an item and then they are fantastic
I would be grateful if anyone please tell me how I can go about this before taking the matter to the courts but I am more than willing to take this matter to the courts, I have instructed the Samsung authorised service agent to repair the television as I have had no correspondence from very therefore I have had no option but to have the TV repaired otherwise I would be spending another £1200 on another TV and I don't think I would be able to claim that back from them.
I am grateful for your time.
Regards
stillo
I would like to ask anyone could provide me with any information that may be useful in trying to converse with very (catalogue company) online, I purchased a Samsung 55 inch Qled TV in June 2019 and the TV screen is completely and utterly dead, I have had an engineers report that tells me the cost of the repair and that the screen is defective.
I wish to exercise my rights under the consumer regulations act 2015 to either of the television repaired or replacement unfortunately I am finding it extremely impossible to converse with very sore and more than likely will ultimately take the matter to the courts online which will ultimately cost them more money.
I wrote to them to weeks ago with the engineers report the cost of the repair and what I wanted them to do the letter was signed for the following day as I paid for special delivery yet they haven't had the decency to contact me, I will be more than willing to use an alternative dispute resolution but it is pointless asking them if they take part in one as they completely ignore their customers until the customer purchases an item and then they are fantastic
I would be grateful if anyone please tell me how I can go about this before taking the matter to the courts but I am more than willing to take this matter to the courts, I have instructed the Samsung authorised service agent to repair the television as I have had no correspondence from very therefore I have had no option but to have the TV repaired otherwise I would be spending another £1200 on another TV and I don't think I would be able to claim that back from them.
I am grateful for your time.
Regards
stillo
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