MusicMagpie selling issues looking for advice on next steps

[Lewis2020]

Good Evening I hope everyone is well

unfortunately I'm looking for a little legal advice on my issues around the company MusicMagpie please the buying and selling company

I have used the company 6 times previously without issues over the years selling a number of phones and tablets so carried on as usual

I received a quote of £545 for my APPLE IPAD 12.9' 64GB 4G 2018 the iPad was in immaculate condition and had been kept in a hard leather case from the day of purchase

They received the iPad on Thursday and decided to process it on Sunday morning

I then received another email 30 minuets later with this warning

Unfortunately, we've had to revise your offer price.

Please accept or decline the offer below...

The offer was now £99 down from £545 in complete shock I carried on reading the email and they have decided on the £99 because of the following

Large dents to casing

We found there are deep dents in the casing of your device. This level of damage means we have to revalue your item.

This is a complete and utter lie and I fully dispute the findings it was in immaculate condition I even sent it in the original apple iPad packaging for protection and anyone knowing a iPad Pro box will know how its packaged with packaging under the actual iPad so nothing could have touched it to dent it as you dont even send the plug nothing else was in the box other than packaging

I have emailed the company's CEO and listed my annoyance all over twitter Facebook and trust pilot I'm absolutely fuming to do this to people when they are struggling enough is simply unfair and not right.

From reading on trust pilot and social media this is a very common issue with musicMagpie and its happening more and more they apparently do it in the hope of you accepting the low ball offer without question unfortunately for them I'm not that kind of customer I'm so annoyed and not going to accept it if they have damaged my iPad I want it resolving

So what can people recommend I'm hoping I can take them to a small claims court with all my evidence and pictures before sending etc they have shown me nothing yet other than words I now need to wait to receive the iPad back

Thanks for your time and hope you can help me

[R0b]

So you can't do anything until they've returned your iPad. How long has it been since you declined their revised offer and asked for it to be returned?

[Lewis2020]

Good afternoon Rob thank you for your reply I have a update I’d like to share

Firstly I had a Twitter message this morning from MusicMagpie with the following

Hi XXXXX I am very sorry to hear that your experience has not been positive. We can assure you that we do have highly trained staff working in our technical assessment department and all revised offers are reviewed by a senior member of staff to ensure against any oversights.

There is no indication that this has happened within transit, this is how the item has been received.

I have emailed you the images that we have taken of the device so that you can see the issues at hand, I hope this is helpful. Please be aware that as you have declined the offer for the item this automatically starts the returns process for which we cannot stop I'm afraid.

I am very sorry that this has not worked out on this occasion. - MI




I then a few minutes later get a email directly from the CEO himself saying how sorry they are and how it was damaged in transit ??? and a junior member of staff did the appraisal and should have seen the damage on the box etc

Everything he listed contradicted the Twitter response

Anyway the ceo has agreed to the original amount and it’s now showing in my bank account

I will never use them again after this and it’s clear to me anyway what’s happened but I hope people read my reviews on the review sites and learn from my issues