Tweet
Hi All
My son had a problem with his van, was losing coolant, and asked a local garage to diagnose the problem. They said it would cost £50 to diagnose and he accepted that quote. They called him to say that a piece of pipe had fallen off with crystals in it (I might have this bit wrong but along these lines), proving it was the cooler itself that was the problem, and that it was not therefore necessary to complete a full diagnosis, and that he needed a brand new EGR Cooler installed. He trusted their judgement on this and agreed they could undertake the work, for a cost of £600, being £400 for parts and £200 for labour. He paid immediately via BACS. He has an invoice. The company is not limited. The work was done on 3rd August.
The fault remains with his van. He is still losing coolant, the problem has not been resolved and nor has it improved in any way. This suggests that the fault was not with the cooler itself, and that they misdiagnosed the problem. He made garage aware of this shortly after the work had been done and said he would return with his van when he had time (he uses it every day for work and has been working away). On Tuesday 25th August, he gave garage the keys to his van, parked it on the road by their garage, and asked them to inspect and investigate again, saying he wanted to resolve situation amicably. He heard nothing and collected his van on 29th August (he went away for a short break). His van had not been moved from where he had parked it.
My questions, please:
1) Is the garage in breach of the Consumer Rights Act 2015, or the Sale of Goods & Services Act? I've got templates from Which and CAB, which I can use to do a letter for him to them.
2) Is he entitled to a full refund? They did show him a part, which could have been a new cooler, so he thinks that did fit that, but that wasn't the problem.
3) What is the best way for him to proceed
As ever, very many thanks to this site and all who provide guidance and advice so freely.
Thank you
My son had a problem with his van, was losing coolant, and asked a local garage to diagnose the problem. They said it would cost £50 to diagnose and he accepted that quote. They called him to say that a piece of pipe had fallen off with crystals in it (I might have this bit wrong but along these lines), proving it was the cooler itself that was the problem, and that it was not therefore necessary to complete a full diagnosis, and that he needed a brand new EGR Cooler installed. He trusted their judgement on this and agreed they could undertake the work, for a cost of £600, being £400 for parts and £200 for labour. He paid immediately via BACS. He has an invoice. The company is not limited. The work was done on 3rd August.
The fault remains with his van. He is still losing coolant, the problem has not been resolved and nor has it improved in any way. This suggests that the fault was not with the cooler itself, and that they misdiagnosed the problem. He made garage aware of this shortly after the work had been done and said he would return with his van when he had time (he uses it every day for work and has been working away). On Tuesday 25th August, he gave garage the keys to his van, parked it on the road by their garage, and asked them to inspect and investigate again, saying he wanted to resolve situation amicably. He heard nothing and collected his van on 29th August (he went away for a short break). His van had not been moved from where he had parked it.
My questions, please:
1) Is the garage in breach of the Consumer Rights Act 2015, or the Sale of Goods & Services Act? I've got templates from Which and CAB, which I can use to do a letter for him to them.
2) Is he entitled to a full refund? They did show him a part, which could have been a new cooler, so he thinks that did fit that, but that wasn't the problem.
3) What is the best way for him to proceed
As ever, very many thanks to this site and all who provide guidance and advice so freely.
Thank you
