So...
A UK based finance company that opens currency bank accounts for people emailed me and told me my account was successfully opened! I was working in the USA at the time, and very alarmed to get this email. I made sure it was not spam, and it wasn't. It had all my information inside. This company was evidently legit and had opened an account in my name.
I immediately called them. I thought I was the victim of fraud.
I was on the first call for 32 minutes, before hanging up. Was on hold that long.
The second call I got through to a lady and she told me lines were crazy busy because of this issue. Told me that I had had an account with her company five years ago, since closed four and a half years ago. No other accounts were open.
So I later discovered that the email was sent in their customers in error. I contacted them asking for payment for my call costs, and my time. They ignored my request.
I wish to litigate, can anyone advise me what would be the legal grounds? Call costs are almost £100, and my time I put at £25 per hour (spent an hour dealing with this at the crack of dawn on my day off).
I know there is meant to be a contract in place, but the issue here is precisely that there was on contract, but that I was advised there was.
A UK based finance company that opens currency bank accounts for people emailed me and told me my account was successfully opened! I was working in the USA at the time, and very alarmed to get this email. I made sure it was not spam, and it wasn't. It had all my information inside. This company was evidently legit and had opened an account in my name.
I immediately called them. I thought I was the victim of fraud.
I was on the first call for 32 minutes, before hanging up. Was on hold that long.
The second call I got through to a lady and she told me lines were crazy busy because of this issue. Told me that I had had an account with her company five years ago, since closed four and a half years ago. No other accounts were open.
So I later discovered that the email was sent in their customers in error. I contacted them asking for payment for my call costs, and my time. They ignored my request.
I wish to litigate, can anyone advise me what would be the legal grounds? Call costs are almost £100, and my time I put at £25 per hour (spent an hour dealing with this at the crack of dawn on my day off).
I know there is meant to be a contract in place, but the issue here is precisely that there was on contract, but that I was advised there was.
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