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We were looking for a new bed and went into a major out of town bed store.
We discussed our preferences and were shown a few different beds that might suit our requirements from a salesman that said he was the manager.
Although the company did finance we were OK about paying cash which including a headboard came to nearly £1600. I negotiated an extra discount on top which the so called 'manager had to ok with someone else.
We were told it would take about a month to be delivered. I found out a few days later that the headboard that came with it was at a cost of £357. My wife then found something similar on the Internet for about £100.
I rang the guy that took our order and thats when the problems started.
He told us that we would have to take it up with their head office, who told me that unfortunately once an order has been placed the customer has only 24 hours to cancel anything on the order otherwise if we wished to cancel the headboard it would be at a total cost of 20% of the total order as a handling charge?
(in their so called small print)
I got back onto the so called manager who said he would have a word with them and would get back to me by the next day. NOTHING.
Rang again to get various fob offs and yet again NOTHING.
I rang again and spoke to somebody different and voiced my dismay at his manager's avoidance of me, he said manager? he's not the manager and voiced his disapproval of his compatriot and said he would investigate and get back to me within 24 hours, yet again NOTHING.
Question: Can they do this?
Do I have any kind of leg to stand on?
It seems like once they've got your money they're not interested.
Thankyou for reading this.
We discussed our preferences and were shown a few different beds that might suit our requirements from a salesman that said he was the manager.
Although the company did finance we were OK about paying cash which including a headboard came to nearly £1600. I negotiated an extra discount on top which the so called 'manager had to ok with someone else.
We were told it would take about a month to be delivered. I found out a few days later that the headboard that came with it was at a cost of £357. My wife then found something similar on the Internet for about £100.
I rang the guy that took our order and thats when the problems started.
He told us that we would have to take it up with their head office, who told me that unfortunately once an order has been placed the customer has only 24 hours to cancel anything on the order otherwise if we wished to cancel the headboard it would be at a total cost of 20% of the total order as a handling charge?
(in their so called small print)
I got back onto the so called manager who said he would have a word with them and would get back to me by the next day. NOTHING.
Rang again to get various fob offs and yet again NOTHING.
I rang again and spoke to somebody different and voiced my dismay at his manager's avoidance of me, he said manager? he's not the manager and voiced his disapproval of his compatriot and said he would investigate and get back to me within 24 hours, yet again NOTHING.
Question: Can they do this?
Do I have any kind of leg to stand on?
It seems like once they've got your money they're not interested.
Thankyou for reading this.
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