Hi
I'm hoping I'm in the right forum and wondered if someone could help me with a query I have on money owed to a Storage Company. In September 2017 I rented a storage container which I am still using. I signed a direct debit form and paid a deposit. I thought nothing more about it and as I was not going there on a regular basis and had another direct debit similar to this one, it didn't ocur to me that the money wasn't coming out. In January 2018 I realised this was the case and contacted the company via phone a few times and left voicemails, but had no response. I emailed a few times but they kept bouncing back. I then forgot about it again to be honest, until I was contacted by new management in around September this year.
The company have apologised that my past correspondence wasn't followed up. They were contacting me by letter to see if I still had the storage as their records had been lost. I responded immediately to the letter and said I had still got the storage and offered to come down and meet with them. They asked me to set up another direct debit which I've done. They are now asking for the arrears and how I'm going to pay these back. Today I have had a voicemail from them asking for this quite urgently before Christmas as they want to finalise their year end.
I haven't contacted them yet as I wanted to check on this site if I have any rights on this. Yes, I forgot about the direct debit not coming out as it was similar in value to another one. Yes, I followed up then forgot about it again as I don't go to the storage, and yes I do owe the arrears. However, I have tried to contact them on a number of occassions and got no response, and as soon as they sent me the letter, I responded and am now on a direct debit with them.
I don't have the means to pay off the arrears at the moment, and certainly won't be able to do anything before Christmas now. I feel their neglect on my previous correspendence should be taken into consideration and a reasonable adjustment of the arrears should be made. I don't want to go down the loan route as I'm trying to apply for a mortgage at the moment.
Any help or advice would be most appreciated.
I'm hoping I'm in the right forum and wondered if someone could help me with a query I have on money owed to a Storage Company. In September 2017 I rented a storage container which I am still using. I signed a direct debit form and paid a deposit. I thought nothing more about it and as I was not going there on a regular basis and had another direct debit similar to this one, it didn't ocur to me that the money wasn't coming out. In January 2018 I realised this was the case and contacted the company via phone a few times and left voicemails, but had no response. I emailed a few times but they kept bouncing back. I then forgot about it again to be honest, until I was contacted by new management in around September this year.
The company have apologised that my past correspondence wasn't followed up. They were contacting me by letter to see if I still had the storage as their records had been lost. I responded immediately to the letter and said I had still got the storage and offered to come down and meet with them. They asked me to set up another direct debit which I've done. They are now asking for the arrears and how I'm going to pay these back. Today I have had a voicemail from them asking for this quite urgently before Christmas as they want to finalise their year end.
I haven't contacted them yet as I wanted to check on this site if I have any rights on this. Yes, I forgot about the direct debit not coming out as it was similar in value to another one. Yes, I followed up then forgot about it again as I don't go to the storage, and yes I do owe the arrears. However, I have tried to contact them on a number of occassions and got no response, and as soon as they sent me the letter, I responded and am now on a direct debit with them.
I don't have the means to pay off the arrears at the moment, and certainly won't be able to do anything before Christmas now. I feel their neglect on my previous correspendence should be taken into consideration and a reasonable adjustment of the arrears should be made. I don't want to go down the loan route as I'm trying to apply for a mortgage at the moment.
Any help or advice would be most appreciated.
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