Strange breach of data protection?

[jamesi85]

Hi, looking for some advice.

My son opened a current account with a popular bank a few months ago, I have had a credit card with that same bank for at least 15 years.

Today my son logged into his old email account and has seen that my credit card emails have been going through to him, i then logged in to my credit card account (i normally manage it from paper statements) and the cardholder details now has my sons name, date of birth, e-mail address and phone number!

My wife is a 2nd cardholder so as the account looks right now... the 'cardholder' is my son and the 2nd cardholder is my wife, i am not mentioned anywhere.

The emails to him started a few days after he opened his current account, we both have the same initial and surname but obviously different dates of birth.

A) Do you think the system has somehow just got us confused and change the details on my credit card account?
B) How is this possible as they have a contract with me, not my son.

Obviously i'm going to raise a complaint but would appreciate your thoughts.

[pt2537]

Hi, looking for some advice.

My son opened a current account with a popular bank a few months ago, I have had a credit card with that same bank for at least 15 years.

Today my son logged into his old email account and has seen that my credit card emails have been going through to him, i then logged in to my credit card account (i normally manage it from paper statements) and the cardholder details now has my sons name, date of birth, e-mail address and phone number!

My wife is a 2nd cardholder so as the account looks right now... the 'cardholder' is my son and the 2nd cardholder is my wife, i am not mentioned anywhere.

The emails to him started a few days after he opened his current account, we both have the same initial and surname but obviously different dates of birth.

A) Do you think the system has somehow just got us confused and change the details on my credit card account?
B) How is this possible as they have a contract with me, not my son.

Obviously i'm going to raise a complaint but would appreciate your thoughts.

Wowsers, ive never come accross this before,

I think you need to ask serious questions of your card provider, they shouldnt have updated the data, and whats more it would appear to be a breach of principle 4 of the DPA principles as data must be accurate and where necessary kept up to date.