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Strange breach of data protection?

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  • Strange breach of data protection?

    Hi, looking for some advice.

    My son opened a current account with a popular bank a few months ago, I have had a credit card with that same bank for at least 15 years.

    Today my son logged into his old email account and has seen that my credit card emails have been going through to him, i then logged in to my credit card account (i normally manage it from paper statements) and the cardholder details now has my sons name, date of birth, e-mail address and phone number!

    My wife is a 2nd cardholder so as the account looks right now... the 'cardholder' is my son and the 2nd cardholder is my wife, i am not mentioned anywhere.

    The emails to him started a few days after he opened his current account, we both have the same initial and surname but obviously different dates of birth.

    A) Do you think the system has somehow just got us confused and change the details on my credit card account?
    B) How is this possible as they have a contract with me, not my son.

    Obviously i'm going to raise a complaint but would appreciate your thoughts.
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  • #2
    Originally posted by jamesi85 View Post
    Hi, looking for some advice.

    My son opened a current account with a popular bank a few months ago, I have had a credit card with that same bank for at least 15 years.

    Today my son logged into his old email account and has seen that my credit card emails have been going through to him, i then logged in to my credit card account (i normally manage it from paper statements) and the cardholder details now has my sons name, date of birth, e-mail address and phone number!

    My wife is a 2nd cardholder so as the account looks right now... the 'cardholder' is my son and the 2nd cardholder is my wife, i am not mentioned anywhere.

    The emails to him started a few days after he opened his current account, we both have the same initial and surname but obviously different dates of birth.

    A) Do you think the system has somehow just got us confused and change the details on my credit card account?
    B) How is this possible as they have a contract with me, not my son.

    Obviously i'm going to raise a complaint but would appreciate your thoughts.
    Wowsers, ive never come accross this before,

    I think you need to ask serious questions of your card provider, they shouldnt have updated the data, and whats more it would appear to be a breach of principle 4 of the DPA principles as data must be accurate and where necessary kept up to date.
    I work for Wannops LLP . I give my free time available to helping other on the forum and would be happy to try and assist informally where needed. Any posts I make on LegalBeagles are for information and discussion purposes only and shouldn't be seen as legal advice. Any advice I provide is without liability.

    If you need to contact me please email me on Ptilley@wannops.com . My firms initial advice is always free.

    I have been involved in leading consumer credit and data protection cases including Harrison v Link Financial Limited (High Court), Grace v Blackhorse (Court of Appeal) and also Kotecha v Phoenix Recoveries (Court of Appeal) along with a number of other reported cases and often blog about all things consumer law orientated.

    You can also follow my blog on consumer credit here.

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