Hi, I purchased a Global knife, costing approximately £100, about 8 years ago. The one piece knife snapped whilst cutting cheese. Global have a 30 years guarantee policy so I paid £2.50 to have it delivered to them for inspection. The confirmed there was no signs of misuse and it was due to metal fatigue. They are now requesting £15 admin and postage fees to have it's replacement sent to me. When I contested the legality of this, they replied, " As this is an Extended Guarantee Offer, which is a special concession, this is outside of our legal liabilities and so the below is not appropriate."
Is this true?
Many thanks in advance for any help.
Is this true?
Many thanks in advance for any help.
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