Hello,
I'm taking an Ebay buyer to court for not returning goods (despite multiple requests to), the Ebay case got closed in my favour but Paypal refunded the buyer (incorrectly in my view) 4 months after the multiple failed return attempts.
I have all the evidence that the item wasn't returned, the multiple offers to accept a return, all the Ebay claim information, all the correspondence with the buyer etc to back up my claim and we have a hearing date set for January.
My question is, I've looked through the Consumer Rights Act 2015 and there's nothing in there about the sale of used good by a private seller. What I want to demonstrate to the court is that I gave the buyer ample time to return the goods (over 3 months from the point which they claimed an issue with them) but they didn't return them in 3 successive attempts.
Of course the buyer wanted a refund and to keep the goods, he was trying it on in my view which is why I've taken it to court so he won't get away with it (hopefully).
I want to show that I was a reasonable and responsible seller and that the buyer repeatedly failed to return the item for a refund. Can anyone give me any pointers as to which specific pieces of law I can rely on and what the definition of reasonable is generally deemed to be when it comes to returning goods? I suspect 30 days?
Thanks in advance, I'm not being lazy here I really have read a lot of pages, but I still haven't been able to pin down exact references yet.
I'm taking an Ebay buyer to court for not returning goods (despite multiple requests to), the Ebay case got closed in my favour but Paypal refunded the buyer (incorrectly in my view) 4 months after the multiple failed return attempts.
I have all the evidence that the item wasn't returned, the multiple offers to accept a return, all the Ebay claim information, all the correspondence with the buyer etc to back up my claim and we have a hearing date set for January.
My question is, I've looked through the Consumer Rights Act 2015 and there's nothing in there about the sale of used good by a private seller. What I want to demonstrate to the court is that I gave the buyer ample time to return the goods (over 3 months from the point which they claimed an issue with them) but they didn't return them in 3 successive attempts.
Of course the buyer wanted a refund and to keep the goods, he was trying it on in my view which is why I've taken it to court so he won't get away with it (hopefully).
I want to show that I was a reasonable and responsible seller and that the buyer repeatedly failed to return the item for a refund. Can anyone give me any pointers as to which specific pieces of law I can rely on and what the definition of reasonable is generally deemed to be when it comes to returning goods? I suspect 30 days?
Thanks in advance, I'm not being lazy here I really have read a lot of pages, but I still haven't been able to pin down exact references yet.
Comment