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Done it again - another faulty vehicle !

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  • #16
    Hi all

    I have heard nothing from my letter which was sent last Wed 26th (1st class). How long do I leave it before having to send another letter obviously needing to be reasonable with him replying?

    thanks

    Comment


    • #17
      two weeks is IMO reasonable

      Comment


      • #18
        Thanks, if not heard by next Wed will put together letter 2.

        Comment


        • #19
          Hi

          First letter sent 26th Sept and had no reply, I also telephoned the garage and they have had no one call them about the car either.

          So letter 2 now needs to be sent. I have come up with the following letter.

          Love for input / advise / alterations as to whether this is an acceptable second letter to be sent to the trader please.

          many thanks in advance.



          ********************************

          Dear Sir


          RE: Purchase Chrysler Grand Voyager 2.8 CRD Reg XXX XXX

          I am following up my letter dated 26 September 2018 for which I have had no response.

          I have also contacted the garage where this vehicle is sited and they also have confirmed that they have had no communication from you with regard to you approving repairs or making arrangements to recover the vehicle for you to carry out the necessary repairs.

          I would like to remind you that under the Consumer Rights Act 2015 Chapter 2 Section 23 Ė Right to Repair or Replacement, I am requesting my right to repair.

          Repairs to be met:
          As stated in letter dated 26 September 2018 the vehicle has an internal engine fault which needs further investigating and repair and the TPMS warning light which you stated only needed a sensor to be fitted, which we did and it did not correct that fault, also needs investigating and repair.

          Whilst we are within our six months my husband reminded me to also point out that whilst the engine is running for a time a strong tar like burning smell on the outside of the vehicle is noticed and can be smelt sometimes from within the cabin. Whether this is linked with the engine fault or is a separate fault (exhaust leak which is an MOT failure) this also would need investigating and repair.

          As previously stated, the faults deem the vehicle to be unsatisfactory and not to conform to contract under the Consumer Rights Act 2015 and I am exercising my right to a repair.

          I have been left without a vehicle since Friday 21 September and have given you two weeks to communicate your plans for repair for which I have heard nothing.

          Please arrange the repairs with
          < GARAGE VEHICLE is SITED ADDRESS AND TELEPHONE> or alternatively make arrangements to recover the vehicle to undertake the repairs at your preferred garage.

          Please respond by two weeks of receipt of this letter.

          Yours faithfully


          *************************************


          Thanks
          Last edited by fandabby; 10th October 2018, 13:43:PM.

          Comment


          • #20
            I would just add in a reminder that the dealer must repair or replace the goods free of charge, within a reasonable time and with little inconvenience to yourself. If there is a delay or inconvenience or no remedy is possible from the start, you can reject the car and receive a refund.

            Comment


            • #21
              Thanks des8

              I've highlighted the addition, is this in the best position within letter please and do I also include that second sentence?

              Thanks Des.




              **********************

              Dear Sir


              RE: Purchase Chrysler Grand Voyager 2.8 CRD Reg XXX XXX

              I am following up my letter dated 26 September 2018 for which I have had no response.

              I have also contacted the garage where this vehicle is sited and they also have confirmed that they have had no communication from you with regard to you approving repairs or making arrangements to recover the vehicle for you to carry out the necessary repairs.

              I would like to remind you that under the Consumer Rights Act 2015 Chapter 2 Section 23 Ė Right to Repair or Replacement, I am requesting my right to repair.

              Repairs to be met:
              As stated in letter dated 26 September 2018 the vehicle has an internal engine fault which needs further investigating and repair and the TPMS warning light which you stated only needed a sensor to be fitted, which we did and it did not correct that fault, also needs investigating and repair.

              Whilst we are within our six months my husband reminded me to also point out that whilst the engine is running for a time a strong tar like burning smell on the outside of the vehicle is noticed and can be smelt sometimes from within the cabin. Whether this is linked with the engine fault or is a separate fault (exhaust leak which is an MOT failure) this also would need investigating and repair.

              As previously stated, the faults deem the vehicle to be unsatisfactory and not to conform to contract under the Consumer Rights Act 2015 and I am exercising my right to a repair.

              I have been left without a vehicle since Friday 21 September and have given you two weeks to communicate your plans for repair for which I have heard nothing.


              Please be aware that the you must repair the goods free of charge, within a reasonable time and with little inconvenience to myself. <do I include that last sentence too ? ( If there is a delay or inconvenience or no remedy is possible from the start, I can reject the car and receive a refund.) >

              Please arrange the repairs with < GARAGE VEHICLE is SITED ADDRESS AND TELEPHONE> or alternatively make arrangements to recover the vehicle to undertake the repairs at your preferred garage
              .

              Please respond by two weeks of receipt of this letter.

              Yours faithfully

              Comment


              • #22
                OK and yes, include.

                Comment


                • #23
                  Oh dear, I sent that letter yesterday signed for and royal mail are now showing:

                  01:01pm
                  Refused - Returned to Sender


                  So what now ? Do I send one anyway with normal post so it does go through his letter box but is he unlikely to open it?

                  This isn't going to go well is it ?
                  Last edited by fandabby; 12th October 2018, 13:30:PM.

                  Comment


                  • #24
                    Send it, first class mail and ask at the post office for free certificate of posting. Use a different envelope so that he won't possibly recognise. When matters go further you are entitled to assume that it was delivered within 2 working days.

                    Have you got an email address you can use for the dealer? If I can find it again I have a link that gives a response when an email is opened without the recipient being aware, It gives date and time. Doesn't always work though

                    Comment


                    • #25
                      Doesn't matter
                      That letter is deemed delivered.
                      Send him a copy in a plain brown envelope (get free certificate of posting) if it makes you feel better, and then continue as before

                      Comment


                      • #26
                        Originally posted by ostell View Post
                        Send it, first class mail and ask at the post office for free certificate of posting. Use a different envelope so that he won't possibly recognise. When matters go further you are entitled to assume that it was delivered within 2 working days.

                        Have you got an email address you can use for the dealer? If I can find it again I have a link that gives a response when an email is opened without the recipient being aware, It gives date and time. Doesn't always work though
                        Hi

                        Thanks for response, I found a different envelope earlier, photocopied the letter copy I had and put first class stamp only with proof of postage and got it in the post for pickup this afternoon. I don't suppose he will expect me to send another so quickly and being a different envelope he may open.

                        No email address for him only a contact form to send messages through Autotrader.

                        I also checked his website and that is now showing "Page not found (HTTP 404)." - so he's starting to try and hide, I did already last week save html pages to my hard drive of his 3 page website, good job I did that. I also have his original advert on autotrader showing his trading name saved down too being cautious.

                        I tried at the time to look at the source code behind the contact us page for html coding to see if there was en email address somewhere but could not find anything so stuck with Royal Mail I think.

                        Now I wait again but he's already made his stance clear by refusing this letter today so I guess I have to go through the motions and see where I end up over these coming months.

                        Comment

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