Tweet
I have ordered a new front door from a reputable company, due to be fitted today. I phoned up last night to check on the time and it seemed as if nobody knew anything about it; they later claimed that some jobs had overrun and they wouldn't be able to fit it until next week...
So, on the paperwork, there is a section in bold stating that I must notify the company immediately if the fitting date in not possible and that failure to do so would result in a charge. Im fine with this as its not only impolite but costs money to mess people around. Now, I have gone to some trouble to plan for this event and taken a day off of work. I believe they should offer me some kind of compensation for the inconvenience they have caused in the same way I would have to compensate them if the situation was in reverse. I am not planning any legal action, I'm just interested in how the law views this seemingly one sided arrangement ?
I have paid a deposit for this door and have the balance to pay on completion; what if I were to hold back and amount of money I consider reasonable for compensating me for inconvenience ?
So, on the paperwork, there is a section in bold stating that I must notify the company immediately if the fitting date in not possible and that failure to do so would result in a charge. Im fine with this as its not only impolite but costs money to mess people around. Now, I have gone to some trouble to plan for this event and taken a day off of work. I believe they should offer me some kind of compensation for the inconvenience they have caused in the same way I would have to compensate them if the situation was in reverse. I am not planning any legal action, I'm just interested in how the law views this seemingly one sided arrangement ?
I have paid a deposit for this door and have the balance to pay on completion; what if I were to hold back and amount of money I consider reasonable for compensating me for inconvenience ?
