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Laminated flooring installation issues - supplier gone bust?

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  • Laminated flooring installation issues - supplier gone bust?

    Hi all

    We had some laminated flooring supplied and fitted over the course of last year by Flooring Republic. This was for 49m2 of flooring for the entire downstairs so was over 800, plus fitting costs - came to almost 1500 with beading etc. They supplied the flooring, which we paid for in full. They also offered a fitting service via a subcontracted fitter - we paid a deposit to them of 100, & the balance to the fitter.

    The flooring was fine - however the fitter was a cowboy. It was bouncing up and down by more than a centimetre in places. We confronted him with this: he said it was a 'floating floor' (not true, I know now) and that it was perfectly acceptable and would settle. We called BS on this having had a perfectly level laminated floor for over 10 years. He wasn't happy.

    We argued with him; eventually he said he would screed the area that was moving and that would solve it, however the fitting cost didn't cover that - it would be an extra 90. We didn't want to pay anything but, after 4 months of having an extension and numerous other problems with plumbers etc, we wanted an end to the nightmare. So we agreed to pay him if it would mean it was sorted that day.

    While he was getting the materials, we phoned the store and told them we weren't happy. They said they would sort something out for us (never did).

    He did the work - we had to go out while he did this, we had places to be - and when we returned we found that while the first area was better, the problem had just moved elsewhere, and become worse.

    We argued with the supplier and they came out to visit with another fitter. They agreed that the installation was inadequate and that the other fitter would rectify it.

    Unfortunately, the new fitting company had some internal issues and the guy who was to sort it left the company, meaning his partner had to scrabble it together. In the course of this they relaid the floor inadequately and managed to damage several planks; the skirting boards were shoddily replaced; worst of all, they had re-installed our washing machine and left the washer out of the inlet pipe - which we didn't discover until the floor became waterlogged almost 4 weeks later - so we had to pull those boards up, and the surrounding planks were all water damaged too.

    Back to Flooring Republic; calls and calls and emails later, and eventually they sent out an independent inspector (who was being paid for by the flooring supplier - so I suspect they were trying to claim the flooring was inadequate or something?). He agreed that it was a mess due to the fitters' actions and made a report recommending that all affected areas be replaced.

    Flooring Republic agreed to do this, eventually - another fitter was sent around - and then nothing, as the director he was dealing with left the company. It now seems they have gone into receivership - no contact at the branch we used. This was about 3 months ago - we have been so busy we've been unable to deal with this.

    Any suggestions on what to do next? We have home insurance including accidental cover, but as it wasn't us that damaged it, would our insurance cover us?

    Thanks a lot

    Tags: None

  • #2
    Yip looks like they have gone kerputt only just - end of May 2018 - https://beta.companieshouse.gov.uk/c...819/insolvency

    How did you pay for the flooring and installation ?

    https://www.which.co.uk/consumer-rig...mer-credit-act
    We may not win by protesting, but if we don't protest we will lose. If we stand up to them, there is always a chance we will win. Hetty Bower

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    • #3
      Hi Amethyst, hope you're well .

      Flooring via online bank transfer, I think - fitting by debit card for the 100 deposit, and cash for the 390 balance to the fitter (which was clawed back by the company and paid on to the 2nd lot, AFAIK).

      Any comeback if paying by bank transfer?

      What about home insurance?

      Cheers

      Comment


      • #4
        No protection paying by bank transfer sadly, debit card you could do a chargeback but only for the 100 deposit If they accept the claim.

        Did you order the flooring online ? Would be strange to pay by bank transfer if so... do you have their website url at all ( even if it's dead now can try look at the archive and see what's what )

        The house insurance might have some legal cover attached, but you have no one to sue for a refund as they've gone into Administration really - you could file a claim through the court and then speak to the liquidators/administrators to be added to the ( probably long ) list of creditors but that's a long shot and unlikely to get you any money back.

        It might pay out regarding the damage to the floor that was laid and ruined when the washing machine spewed out all over the place.

        des8 will likely have a better idea.
        We may not win by protesting, but if we don't protest we will lose. If we stand up to them, there is always a chance we will win. Hetty Bower

        Any support I provide is offered without liability, if you are unsure please seek professional legal guidance.

        Received a Court Claim? Read >>>>> First Steps

        If we have helped you we'd appreciate it if you can leave a review on our Trust Pilot page

        Find Solicitors offering fixed fees on our sister site - JustBeagle.com

        Comment


        • #5
          Looking at their facebook page it seems you were lucky to have actually got as far as you did ( ie you actually received the flooring ) https://www.facebook.com/FlooringRepublic/

          Also check whether your order might have been placed with Posh Flooring - not sure what's happening with their Administration - https://beta.companieshouse.gov.uk/c...222/insolvency - but they seem to be intricately linked together with flooring republic ( https://www.poshflooring.co.uk/ )
          Posh Flooring | The online store of Flooring Republic |

          https://www.poshflooring.co.uk/
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          Posh Flooring, the online store of Flooring Republic. Solid & engineered wood, laminate & vinyl flooring at the best prices. Order your free samples today!

          We may not win by protesting, but if we don't protest we will lose. If we stand up to them, there is always a chance we will win. Hetty Bower

          Any support I provide is offered without liability, if you are unsure please seek professional legal guidance.

          Received a Court Claim? Read >>>>> First Steps

          If we have helped you we'd appreciate it if you can leave a review on our Trust Pilot page

          Find Solicitors offering fixed fees on our sister site - JustBeagle.com

          Comment


          • #6
            I think your best bet is a claim on your insurance for water damage (depending on policy wording) but you might have a problem due to the time that has elapsed since finding the damage.

            However you might have a claim against the firm that was sorting out the problem and ;left the macine improperly installed

            Comment


            • #7
              Flooring Underlayment is quite essential to keep the building infrastructure strong and flexible. *Changes due to the fluctuation of temperature, expansion, and contraction can hamper the floor.

              Comment

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