Steering wheel issues - Is garage responsible

[carx12]

The VW garage have done diagnostics and said its an issue with the torque converter. To fix it they need to "Requires steering rack with track rod ends and control arms plus geo" - which turns out very expensive. They havent put it in writing, but from what it seems would have done the computer diagnostics. It was under an hour for 60 £. So cant imagine them stripping the car during that time (or maybe they did).
They wouldnt want to say if what the other garage has done might have affected anything, but only what they see at face value as part of their diagnosis.

The old garage has refused to divulge details to me directly (although its my car) in terms of the work they did when looking at the steering wheel issue. Going to ask them again one last time. As verbally they have mentioned before about replacing the steering column and also that only programming is left for car to be collected soon.But I am in the dark as dont have it in writing.

The citizens advice site states "If the repair didn’t work or it created a new problem - You should ask the garage to fix any faults that:didn’t exist before you took the car to the garage" - Do you think this applies in this situation.

Is there a case here at all to take up? If not, it will just be more stress and money that I cant recover. So would need to think about it.

Have a good weekend!

[Phaeton]

The VW garage have done diagnostics and said its an issue with the torque converter.

So have you moved the car to a VW garage or is it still at the original garage?

I would be very surprised it is the torque convertor at fault as that is only part of the automatic gearbox & if it's a DSG gearbox, I'm not even sure they are fitted.

[Huxie]

Rather than ‘torque converter it’s most likely ‘steering torque sensor’.

[des8]

I'm told that the sensors, motor and steering control module are all integral parts of the rack and any failure usually means replacement of the whole lot.

You will have difficulty pinning the cause of the failure on replacement of the rod ends, or any other work the original garage carried out