I will try to keep this brief.
I bought my partner a new Xbox 360 in September of this year from a big chain store, and recently he bought a new game from the same shop. The game started freezing, so he duly returned the disk back to the store. The manager is an absolute prick (this was the term used by 2 of his staff who pre-warned my partner about him). To cut a long story short, the Manager said the disk was scratched. My partner was confused about this as the disk was bought new, and was put into the machine and not removed, although the machine was turned on and off - apparently they can overheat so he is careful with that.
My partner took the disk to Xtra-vision, to get is cleaned. On inspection, the Manager of Xtra-Vision said that the disk scatch was very very minor, and should not interfere with the playing of the game, he said to check it is not a hardware problem. He cleaned it anyway, and my partner tried the disk again only to find it stuck again. He tried another game that previously worked with no problems, and the message came up on the screen to 'insert the disk into an xbox 360', even though it was in the xbox.
He took the box back to the shop with the receipt, and the Manager acted true to form. He took the machine in the back room, wouldn't let my partner witness the 'tests' that he performed - which turned out to be only to switch the machine off and on and said that it was loading up okay. My partner explained that the machine didn't load up with one game, but did with another, and the disk that did load was sticking during the game, so switching the machine off and on wasn't exactly a thorough diagnostic, but the Manager said that he was only obligated to turn the machine on, and if there were any further problems, take it up with Microsoft.
My partner said there was no point in arguing as this guy was going to be arguementitive to the point where he would want to just take him outside and punch the crap out of him. I don't know a lot about consumer law, but I do know that the Microsoft comment is bull****, the point of sale is where you take the problem to, not the manufacturer. Could someone please advise me further on this matter? Thanks
Just editing to say, my partner is an academic, and can write brilliant letters, he is drafting on to the head office to try and get this matter resolved, but I just want to be sure of the points of law before it is sent, and what I can do if HO refuses to exchange the xbox.
I bought my partner a new Xbox 360 in September of this year from a big chain store, and recently he bought a new game from the same shop. The game started freezing, so he duly returned the disk back to the store. The manager is an absolute prick (this was the term used by 2 of his staff who pre-warned my partner about him). To cut a long story short, the Manager said the disk was scratched. My partner was confused about this as the disk was bought new, and was put into the machine and not removed, although the machine was turned on and off - apparently they can overheat so he is careful with that.
My partner took the disk to Xtra-vision, to get is cleaned. On inspection, the Manager of Xtra-Vision said that the disk scatch was very very minor, and should not interfere with the playing of the game, he said to check it is not a hardware problem. He cleaned it anyway, and my partner tried the disk again only to find it stuck again. He tried another game that previously worked with no problems, and the message came up on the screen to 'insert the disk into an xbox 360', even though it was in the xbox.
He took the box back to the shop with the receipt, and the Manager acted true to form. He took the machine in the back room, wouldn't let my partner witness the 'tests' that he performed - which turned out to be only to switch the machine off and on and said that it was loading up okay. My partner explained that the machine didn't load up with one game, but did with another, and the disk that did load was sticking during the game, so switching the machine off and on wasn't exactly a thorough diagnostic, but the Manager said that he was only obligated to turn the machine on, and if there were any further problems, take it up with Microsoft.
My partner said there was no point in arguing as this guy was going to be arguementitive to the point where he would want to just take him outside and punch the crap out of him. I don't know a lot about consumer law, but I do know that the Microsoft comment is bull****, the point of sale is where you take the problem to, not the manufacturer. Could someone please advise me further on this matter? Thanks
Just editing to say, my partner is an academic, and can write brilliant letters, he is drafting on to the head office to try and get this matter resolved, but I just want to be sure of the points of law before it is sent, and what I can do if HO refuses to exchange the xbox.
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