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Hi,
I have a friend that set up in business. He purchased two big items from a company where he had to pay a month later, but within 7 days it notified the company that he wanted to return one of the items as he changed his mind and therefore didn't need it anymore. He had to therefore pay £65 delivery return fees which he paid. He also only paid for the one item then instead of both as he had a monthly payment account thing set up. He paid for that one item, but without him knowing how I don't know as it was over £1,000, the bank transferred it over and then the money was rejected or something and returned to his bank without him relising meaning he had paid for none in the end. Anyway, he kept contacted the company asking when they was picking up the item he wanted returned and they kept saying in 5 days, Monday, etc. They kept hanging it out. In the end about 3 months down the line they suddenly then told him they are not picking it up as they are not accepting a return even though he notified them within the 7 days cooling off period which I believe is EU law unless I'm wrong.
About a week after that he had received a letter from a credit collecting agency as the company for some reason passed on the debt, he had not known that there was any debt as thought it had been paid for the first item and the 2nd item was going back. In anycase the credit collecting agency gave him two options, he could either settle it all up by a certain date or he could pay £200 a week. He decided to pay £200 a week because he didn't have the money in place to pay the full amount as he wasn't even expecting to pay for both items in the end as he believed one was going back and messed up with payment on the first item believing he had already paid it and therefore spent the money then that should have been used for that. Anyway he had been paying £200 a week as planned and paid probably a total of £1000. Then out of the blue he gets a letter last week giving him around 2 to 3 days notice that the credit agency company has changed their mind and no whats it all paid in full by today, he only had about 3 days noticed of the change from £200 a week to it all in full. He has been panicking as he has not got it and is the reason he was doing £200 a week. Overall that £1000 he paid over 5 weeks, it knocked around £100 of the total amount he owed, which doesn't make any sense. Real step interest if it's only removed £100. Anyway, I've lent him £1,500, but the total amount owing is £3,500. He can pay the rest within 2 weeks, but the credit collection company don't care, they want it all today or no matter what the bailiffs are coming out. It even had on the letter that he could phone up to make alternative payment plan. That's what he did and they said the alternative payment plan they only accepting is the full amount.
Surely they are breaking the law or something by making him believe that he is fine paying £200 a week and then springing a letter on him giving him around 3 days notice to pay all the money or the bailiffs are out. When they also sent out this letter, because they altered the plan they also stuck on another £100 fee. I just don't get how a company like this can get away with being like this, surely it's illegal and wrong.
Another thing is, I have a feeling that £1000 he paid has paid all the interest up front, so it's only knocked off around £100 of what he owes and now they got the whole interest, that's probably the reason they now want it all paid because they make no more interest with the £200 a week payments, not sure how they do the interest to be honest so could be wrong. Could someone please advise on this, the law, etc? Oh and not forgetting that even though he has paid £1,500 today and paying £1,000 next week and £1,000 the week after they are still sending bailiffs out where he will be charged £700 extra everytime the bailiffs come out even though he has tried his hardest to aim to sort it out and be fair about it. I didn't want to lend him £1,500, but thought it's best, if I had more I would pay the whole lot off to stop the bailiffs, but to be fair they have giving him practically no warning or no time to raise the money. He has the money in Cheques, but that's no good, if they had given him 30 days notice or bailiffs would come out then he could have raised the money, if he couldn't I would have by then.
Thanks Guys.
I have a friend that set up in business. He purchased two big items from a company where he had to pay a month later, but within 7 days it notified the company that he wanted to return one of the items as he changed his mind and therefore didn't need it anymore. He had to therefore pay £65 delivery return fees which he paid. He also only paid for the one item then instead of both as he had a monthly payment account thing set up. He paid for that one item, but without him knowing how I don't know as it was over £1,000, the bank transferred it over and then the money was rejected or something and returned to his bank without him relising meaning he had paid for none in the end. Anyway, he kept contacted the company asking when they was picking up the item he wanted returned and they kept saying in 5 days, Monday, etc. They kept hanging it out. In the end about 3 months down the line they suddenly then told him they are not picking it up as they are not accepting a return even though he notified them within the 7 days cooling off period which I believe is EU law unless I'm wrong.
About a week after that he had received a letter from a credit collecting agency as the company for some reason passed on the debt, he had not known that there was any debt as thought it had been paid for the first item and the 2nd item was going back. In anycase the credit collecting agency gave him two options, he could either settle it all up by a certain date or he could pay £200 a week. He decided to pay £200 a week because he didn't have the money in place to pay the full amount as he wasn't even expecting to pay for both items in the end as he believed one was going back and messed up with payment on the first item believing he had already paid it and therefore spent the money then that should have been used for that. Anyway he had been paying £200 a week as planned and paid probably a total of £1000. Then out of the blue he gets a letter last week giving him around 2 to 3 days notice that the credit agency company has changed their mind and no whats it all paid in full by today, he only had about 3 days noticed of the change from £200 a week to it all in full. He has been panicking as he has not got it and is the reason he was doing £200 a week. Overall that £1000 he paid over 5 weeks, it knocked around £100 of the total amount he owed, which doesn't make any sense. Real step interest if it's only removed £100. Anyway, I've lent him £1,500, but the total amount owing is £3,500. He can pay the rest within 2 weeks, but the credit collection company don't care, they want it all today or no matter what the bailiffs are coming out. It even had on the letter that he could phone up to make alternative payment plan. That's what he did and they said the alternative payment plan they only accepting is the full amount.
Surely they are breaking the law or something by making him believe that he is fine paying £200 a week and then springing a letter on him giving him around 3 days notice to pay all the money or the bailiffs are out. When they also sent out this letter, because they altered the plan they also stuck on another £100 fee. I just don't get how a company like this can get away with being like this, surely it's illegal and wrong.
Another thing is, I have a feeling that £1000 he paid has paid all the interest up front, so it's only knocked off around £100 of what he owes and now they got the whole interest, that's probably the reason they now want it all paid because they make no more interest with the £200 a week payments, not sure how they do the interest to be honest so could be wrong. Could someone please advise on this, the law, etc? Oh and not forgetting that even though he has paid £1,500 today and paying £1,000 next week and £1,000 the week after they are still sending bailiffs out where he will be charged £700 extra everytime the bailiffs come out even though he has tried his hardest to aim to sort it out and be fair about it. I didn't want to lend him £1,500, but thought it's best, if I had more I would pay the whole lot off to stop the bailiffs, but to be fair they have giving him practically no warning or no time to raise the money. He has the money in Cheques, but that's no good, if they had given him 30 days notice or bailiffs would come out then he could have raised the money, if he couldn't I would have by then.
Thanks Guys.
