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I ran a business from 2004-2007.
I had a contract with Veolia (Onyx) to empty bins on my site.
During the contract there were a number of instances where they didn't empty the bins etc but still charged for them.
I wrote and phoned them a number of times regarding the incorrect charges.
In December 2006 they caused damage to my property there was temporary security work required and repairs to the gate. Despite sending an invoice I have not received the money for the temporary works. The gate was repaired by their insurance company
I gave notice to them at the correct times etc
On 2nd October 2007 the contract ended.
There were amounts which I owed on the account, but these were outweighed by the amounts they owed me either through not undertaking the works they claimed and the insurance claim.
In November 08 I received a letter from a DCA asking for £702.33.
I wrote (recorded delvery) explaining they had not undertaken £428.69 worth of the work and also owed me £296.03 for the insurance.
The net result being they owed me £23.39.
I did not add interest or other charges and costs which I had incurred through their failings.
November 08 I phoned up offering to forgo the £23.39 or to arrange a mutual exchange of cheques. They recalled the debt from the DCA and I heard nothing more.
August 09 I get a letter from a DCA asking for £582.76
I had a contract with Veolia (Onyx) to empty bins on my site.
During the contract there were a number of instances where they didn't empty the bins etc but still charged for them.
I wrote and phoned them a number of times regarding the incorrect charges.
In December 2006 they caused damage to my property there was temporary security work required and repairs to the gate. Despite sending an invoice I have not received the money for the temporary works. The gate was repaired by their insurance company
I gave notice to them at the correct times etc
On 2nd October 2007 the contract ended.
There were amounts which I owed on the account, but these were outweighed by the amounts they owed me either through not undertaking the works they claimed and the insurance claim.
In November 08 I received a letter from a DCA asking for £702.33.
I wrote (recorded delvery) explaining they had not undertaken £428.69 worth of the work and also owed me £296.03 for the insurance.
The net result being they owed me £23.39.
I did not add interest or other charges and costs which I had incurred through their failings.
November 08 I phoned up offering to forgo the £23.39 or to arrange a mutual exchange of cheques. They recalled the debt from the DCA and I heard nothing more.
August 09 I get a letter from a DCA asking for £582.76
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