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Briefly: I hired a marketeer for my small business, and he recommended we sign up for G2.com's service. G2 is an online business comparison website. The marketeer, called John, discussed with G2 how they work and it sounded good, so I paid $12,500 via credit card.
Six weeks later, I realize their service is worthless for my firm, as I am too small to compete with the big firms on their site.
So I requested a refund, claiming my purchase was based on false pretenses, that G2 communicated verbally to John. Those false pretenses are:
1. Ratings are based on most recent reviews (thus I can compete by having brand new reviews). TRUTH is that recency is just one factor in of ratings.
2. We can compete with the existing giants on the site. TRUTH is that there is no way a business with 600 clients can compete with a business with 50,000 clients and 800 reviews.
3. We can be listed on "featured lists" for high exposure. TRUTH is that I am too small to be on any featured lists.
G2 denied a refund and said their policy is no refunds ever.
Their lawyer eventually also reviewed the case and said that "the services were accurately represented" and no refund will be granted.
I filed a "case" against them with Chase Bank (my credit card provider) and after 2 months, they also said the charge is valid.
Question is do I have any further recourse, or should I just drop this?
G2's Master Service Agreement https://legal.g2.com/master-service-agreement says:
> Any dispute relating to or arising out of this Agreement will be decided through binding arbitration conducted by three neutral arbitrators from JAMS Chicago, Illinois and under JAMS Arbitration Rules & Procedures...
So in theory I could try that, or I could try Small Claims, but apparently the limit in Illinois is $10,000. I could ask for a pro-rated refund of $10K.
Just sending them a nasty letter I don't think will help.
Any advice appreciated.
Six weeks later, I realize their service is worthless for my firm, as I am too small to compete with the big firms on their site.
So I requested a refund, claiming my purchase was based on false pretenses, that G2 communicated verbally to John. Those false pretenses are:
1. Ratings are based on most recent reviews (thus I can compete by having brand new reviews). TRUTH is that recency is just one factor in of ratings.
2. We can compete with the existing giants on the site. TRUTH is that there is no way a business with 600 clients can compete with a business with 50,000 clients and 800 reviews.
3. We can be listed on "featured lists" for high exposure. TRUTH is that I am too small to be on any featured lists.
G2 denied a refund and said their policy is no refunds ever.
Their lawyer eventually also reviewed the case and said that "the services were accurately represented" and no refund will be granted.
I filed a "case" against them with Chase Bank (my credit card provider) and after 2 months, they also said the charge is valid.
Question is do I have any further recourse, or should I just drop this?
G2's Master Service Agreement https://legal.g2.com/master-service-agreement says:
> Any dispute relating to or arising out of this Agreement will be decided through binding arbitration conducted by three neutral arbitrators from JAMS Chicago, Illinois and under JAMS Arbitration Rules & Procedures...
So in theory I could try that, or I could try Small Claims, but apparently the limit in Illinois is $10,000. I could ask for a pro-rated refund of $10K.
Just sending them a nasty letter I don't think will help.
Any advice appreciated.
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