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Hi guys, I hope you are all good. First time poster here.
I'm hoping someone who's much smarter than me can help me.
My company did energy switching for a company here in the UK
They never paid leaving us with an outstanding bill of around £180000.
This energy company, like lots in the UK no longer supply energy, however have still been collecting many outstanding bills from their previous customers who never paid(there is a lot of them).
After a lot of haranguing they started paying us a percentage of the money they collected every week to pay us off so we would not put them into administration.
We have been asking them for reporting on which customers have gone live at the time, 5 weeks after these sales were done, as we only get paid on the ones which went live, ie. transferred over.
Traditionally it's somewhere around 85%+ for us from our other campaigns with other energy companies.
We sent them a report of all the sales we did for them and they have come back saying only 48% of these switches went through.
Obviously we don't really believe this.
We have asked them to provide a report of these customer figures and they have told us they do not have them as it was stored on a cloud and they don't know which one! Yes I know.
The contract we have with them is that they would send us reporting every seven days till all sales from that week are either live or not, which they only did once, covering the first three weeks.
Legally do they have to provide us with a full report as with the contract?
Secondly if they cannot or will not provide us with a report do they legally have to pay us in full?
Our opinion(not legal obviously) is that if they cannot prove to us through accurate CRM reporting at the correct time specified ie. at 35 days from the end of each week for the 6 weeks we worked for them, then their 49% figure is nonsense, or fabricated.
What's your thoughts guys?
I'm hoping someone who's much smarter than me can help me.
My company did energy switching for a company here in the UK
They never paid leaving us with an outstanding bill of around £180000.
This energy company, like lots in the UK no longer supply energy, however have still been collecting many outstanding bills from their previous customers who never paid(there is a lot of them).
After a lot of haranguing they started paying us a percentage of the money they collected every week to pay us off so we would not put them into administration.
We have been asking them for reporting on which customers have gone live at the time, 5 weeks after these sales were done, as we only get paid on the ones which went live, ie. transferred over.
Traditionally it's somewhere around 85%+ for us from our other campaigns with other energy companies.
We sent them a report of all the sales we did for them and they have come back saying only 48% of these switches went through.
Obviously we don't really believe this.
We have asked them to provide a report of these customer figures and they have told us they do not have them as it was stored on a cloud and they don't know which one! Yes I know.
The contract we have with them is that they would send us reporting every seven days till all sales from that week are either live or not, which they only did once, covering the first three weeks.
Legally do they have to provide us with a full report as with the contract?
Secondly if they cannot or will not provide us with a report do they legally have to pay us in full?
Our opinion(not legal obviously) is that if they cannot prove to us through accurate CRM reporting at the correct time specified ie. at 35 days from the end of each week for the 6 weeks we worked for them, then their 49% figure is nonsense, or fabricated.
What's your thoughts guys?
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