t&c's ?

[dangar786]

4. Work starting before end of cancellation period
If you authorise Oven Cleen to commence work within fourteen (14) days of the Booking Date, you still have the right to cancel this contract, but you must pay for the value of the Service(s) that is provided up to the point of cancellation, as above.
If the Service(s) has been completed, in full, within fourteen (14) days of the Booking Date, the right to cancel will be lost and the full payment due must be made to X.
4. Work starting before end of cancellation period
If you authorise X to commence work within fourteen (14) days of the Booking Date, you still have the right to cancel this contract, but you must pay for the value of the Service(s) that is provided up to the point of cancellation, as above.
If the Service(s) has been completed, in full, within fourteen (14) days of the Booking Date, the right to cancel will be lost and the full payment due must be made to X.




^These are T&C's, does it mean customer can cancel within the 2 weeks without charge or with charge?

Thanks

[Manxman]

Seems clear enough?

It depends on whether or not the customer authorised the work or service to start before the end of the cancellation period. If the work/service was authorised by the customer and has been completed before the end of the cancellation period, the right to cancel is lost and payment in full is due. If only part of the work has been provided before the 14 day cancellation period ends, you only pay the value of the completed work.

If the customer did not authorise the work to start before the end of the cancellation period, or if no work was done, the customer can cancel and no payment due.

Is there some added complication that is not obvious?