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SME Financial Ombudsman

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  • SME Financial Ombudsman

    https://sme.financial-ombudsman.org.uk/

    The Financial Ombudsman Service for Small Businesses has the power to settle disputes between small businesses and businesses that provide financial services.

    Products and services we cover


    We can help you with complaints about most financial products, including:
    • banking and credit, including bank accounts, payment services, secured loans and overdrafts
    • insurance, including vehicle, commercial property, business protection and legal expenses insurance
    • financial advice and investments
    • pensions

    We may be able to help with complaints about other kinds of financial products and services. To check, contact us. Who we can help


    We can help micro-enterprises and small businesses (including self-employed people, partnerships and limited companies).

    According to our rules:
    • a micro-enterprise is a business which:
      • has a turnover or annual balance sheet that does not exceed €2 million
      • employs fewer than 10 persons
    • a small business is an enterprise which:
      • is not a micro-enterprise
      • has an annual turnover of less than £6.5 million
      • has a balance sheet total of less than £5 million, or employs fewer than 50 employees

    We can also help charities with an annual income of less than £6.5m and trusts with a net asset value of less than £5m; and individuals who act as personal guarantors for loans to businesses they’re involved in.

    If you’re a small business, we can only look at your complaint if it relates to events that occurred on or after 1 April 2019. But if you're a micro-enterprise, we may be able to help with complaints about events before that date.

    If you're not sure, contact us, and we’ll let you know if we can help.
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    We may not win by protesting, but if we don't protest we will lose. If we stand up to them, there is always a chance we will win. Hetty Bower

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  • #2
    For businesses that fall outside the remit if the ombudsman then coming soon is a specific resolution service to mediate between sme's and banks https://thebbrs.org/eligibility/
    The BBRS has different eligibility considerations to the Financial Ombudsman Service based on turnover and assets as follows:
    • For the period from 1 April 2019 onwards:
      • Turnover up to £10m per annum;and
      • Total assets up to £7.5m;and
      • Your complaint is not eligible for the Financial Ombudsman Service
    We may not win by protesting, but if we don't protest we will lose. If we stand up to them, there is always a chance we will win. Hetty Bower

    Any support I provide is offered without liability, if you are unsure please seek professional legal guidance.

    Received a Court Claim? Read >>>>> First Steps

    If we have helped you we'd appreciate it if you can leave a review on our Trust Pilot page

    Find Solicitors offering fixed fees on our sister site - JustBeagle.com

    Comment

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