Hi Everyone. I'll try to keep this as to the point as possible.
We have recently undertaken some commercial air conditioning installation works. The job concluded at Christmas 2015 and since then we have returned to site a handful of times in early 2016 to complete snagging works.
Last week we received a letter stating that were being sued for a sum of £200k for incorrect installations. They have provided a detailed report and there are some areas where we appear to have installed incorrectly/against manufacturer's guidelines. The client has employed another company to carry out the rectifying works, their costs totalling a sum of £200k.
However, at no point from when we completed the snagging works in early 2016 were we ever contacted about these incorrect installations. If we were contacted, we would have returned to site to rectify, and could have even provided the client with extended warranties on the kit. We were never told that anything was wrong with our installation, or that another company would be brought in if we did not rectify.
My question is, is it legal for the client to do this, or are they supposed to give us an opportunity to put things right? Like I say, we had zero contact from them whatsoever until the letter arrived last week detailing all of the rectifying works that had been carried out without our knowledge. I suspect it is a total stitch-up, as surely if they wanted us to put things right they would have been threatening us with court action if we did not attend site to rectify.
Any information would be helpful. Many thanks
We have recently undertaken some commercial air conditioning installation works. The job concluded at Christmas 2015 and since then we have returned to site a handful of times in early 2016 to complete snagging works.
Last week we received a letter stating that were being sued for a sum of £200k for incorrect installations. They have provided a detailed report and there are some areas where we appear to have installed incorrectly/against manufacturer's guidelines. The client has employed another company to carry out the rectifying works, their costs totalling a sum of £200k.
However, at no point from when we completed the snagging works in early 2016 were we ever contacted about these incorrect installations. If we were contacted, we would have returned to site to rectify, and could have even provided the client with extended warranties on the kit. We were never told that anything was wrong with our installation, or that another company would be brought in if we did not rectify.
My question is, is it legal for the client to do this, or are they supposed to give us an opportunity to put things right? Like I say, we had zero contact from them whatsoever until the letter arrived last week detailing all of the rectifying works that had been carried out without our knowledge. I suspect it is a total stitch-up, as surely if they wanted us to put things right they would have been threatening us with court action if we did not attend site to rectify.
Any information would be helpful. Many thanks
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