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PLEASE ENSURE YOU HAVE READ THE NOTES BEFORE YOU PROCEED
This is the Letter Before Action.
Ensure you enclose a copy of your Preliminary Letter with this.
Company Name
Company Street
Company Town
Company Post Code
Dear Sir/Madam
Re: Account / Policy number: 123456789
I am writing to due to the fact that you have [failed to respond to / not addressed my concerns in]* my previous letter dated xx/xx/xx, of which a copy is enclosed.
I have been looking at my agreement with you, reference above, and have noted that I purchased Payment Protection Insurance from you and I believe that I was mis-sold this policy.
What I expect from you is justification that the policy was suitable for me based on my circumstances and an explanation as to how your suitability criteria works. If you cannot justify this to my satisfaction I request a full refund of all premiums paid to date as well as interest on these payments.
As I believe I have been deprived of this money I also expect an interest element to be added to each sum, at a suitable rate and using a suitable calculation method, as a compensatory gesture.
I expect a swift response to this letter within 14 days, containing either your full justification or notice that you will be refunding these payments.
If I do not receive a satisfactory response, within 14 days, I will take further action by lodging a complaint with the Financial Ombudsman or issuing court proceedings.
Yours faithfully,
Signature
Name
* Delete as appropriate
This is the Letter Before Action.
Ensure you enclose a copy of your Preliminary Letter with this.
My Name
My Street
My Town
My Post Code
My Street
My Town
My Post Code
Company Name
Company Street
Company Town
Company Post Code
Today’s Date
Dear Sir/Madam
Re: Account / Policy number: 123456789
I am writing to due to the fact that you have [failed to respond to / not addressed my concerns in]* my previous letter dated xx/xx/xx, of which a copy is enclosed.
I have been looking at my agreement with you, reference above, and have noted that I purchased Payment Protection Insurance from you and I believe that I was mis-sold this policy.
What I expect from you is justification that the policy was suitable for me based on my circumstances and an explanation as to how your suitability criteria works. If you cannot justify this to my satisfaction I request a full refund of all premiums paid to date as well as interest on these payments.
As I believe I have been deprived of this money I also expect an interest element to be added to each sum, at a suitable rate and using a suitable calculation method, as a compensatory gesture.
I expect a swift response to this letter within 14 days, containing either your full justification or notice that you will be refunding these payments.
If I do not receive a satisfactory response, within 14 days, I will take further action by lodging a complaint with the Financial Ombudsman or issuing court proceedings.
Yours faithfully,
Signature
Name
