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Regulator to charge airlines £150 to investigate flight delay complaints

From 1 June, airlines which haven't signed up to an ombudsman scheme will have to pay £150 for every escalated complaint the CAA's passenger advice and complaints team agrees to take on. The complaints service will continue to be free to passengers. The change could push airlines to settle legitimate claims more quickly, to avoid incurring a charge for escalated complaints. It may also push airlines to sign up to ombudsman schemes if they're cheaper. Bizarrely, while airlines will be forced to pay for each case the ...
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Subscription trap nightmare over for Veg Box customer.

Further to our story yesterday about vegetable box delivery firm, Kellys Vegie's, having their claim for 'slander' dismissed by the court, we are happy to say that another case brought by the firm against another of their customers has today been struck out by the court. Mr Wheeler, director of the firm, failed to respond to court documentation or pay the hearing fee and the claim was struck out. From Mr Wheeler's actions we can only be left with the opinion that he misused the court ...
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CMA wants banks to work harder for their customers – Overdraft Fees

The CMA has today set out proposals to reform retail banking, to improve competition and get a better deal for customers. In its provisional decision on remedies (PDF, 3.72MB, 405 pages) , published today, the Competition and Markets Authority (CMA) outlines a wide-ranging package of proposals to tackle the issues hindering competition in personal current accounts (PCA) and in banking services for small and medium-sized enterprises (SMEs). The CMA also considered whether to get rid of ‘free if in credit’ (FIIC) current accounts. Even though FIIC ...
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Banks should cap overdraft fees, says regulator – BBC News

Banks should cap monthly unarranged overdraft fees and warn customers if they are about to go overdrawn, says the regulator. The Competition and Markets Authority says this and other measures could save bank customers £1bn over five years. The CMA's study into personal and business banking says competition is weak in the banking industry. But the report was criticised as a missed opportunity by the consumer group Which? and by the TSB. 'Weak' competition The regulator said it was hard for customers to work out whether they were getting good ...
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Fines For Cold Callers Using Withheld Numbers in force from today…

Cold callers hiding behind withheld numbers could be fined more than £2m in a new law to be announced today.From 16 May, all direct marketing companies registered in the UK will need to display their phone numbers when making unsolicited calls, even if they have call centres overseas.Companies can risk fines of up to £2 million from Ofcom and a further £500,000 from the ICO if they continue to bombard consumers with unwanted calls.The move will make it easier for people to decide whether to ...
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Kellys Vegies

Court rejects ‘slanderous’ review case

A judge at High Wycombe County Court last week threw out a 'slander' claim made by Kelly's Vegies, a vegetable delivery company based in Maidenhead, against one of its customers for leaving a negative review on Google before the case was even heard. Alice Ridgley was one of many frustrated customers who were driven to leave negative accounts of their experiences with the company on websites such as Trust Pilot and Google Reviews after falling foul of the firm's onerous terms & conditions and poor customer ...
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May Bank Holiday 2016 – Benefits and Bank Opening.

There is a bank holiday on Monday 30th May 2016. As normal any benefit payments usually received on a Monday will be received on the Friday before ( so on the 27th May 2016 ) This is the same for tax credits, child benefit, ESA / JSA and so on.  You can read the official information on CHILD BENEFIT here and TAX CREDITS here. A Majority of the banks will be closed on the Monday.  Metro bank will be open and some of the main Barclays branches ...
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Gang jailed over pensioner phone scam – BBC News

Eight men from London have been jailed for a phone scam that defrauded UK pensioners out of more than £1m. Police say some of the money funded travel from the UK to Syria. There are fears some of those who travelled had links to so-called Islamic State. Gang leader Makzhumi Abukar was jailed for seven years and four months, alongside accomplices including former X Factor contestant Nathan Fagan-Gayle. Some of the victims - the oldest of whom was 94 - lost as much as £130,000. Passing sentence at the ...
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Letter from the CMA to Barclays on PPI annual review statements

One of the measures introduced in the Payment Protection Insurance Market Investigation Order 2011 (the PPI Order) was that all customers would receive an annual review statement from their provider setting out the cost of payment protection insurance (PPI) and a reminder of their right to cancel. However, some PPI customers of Barclays had not received their annual review statements. Barclays has sent apology letters to all affected customers and is sending a further clarificatory letter to one group. Once they have done this, all affected customers ...
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Asset Land Investment Plc and another (Appellants) v The Financial Conduct Authority (Respondent) – The Supreme Court

These were proceedings brought by the Financial Conduct Authority (“FCA”) against Asset Land Investment plc and associated parties (“Asset Land”) and its principal owner and director Mr Banner-Eve, alleging they had carried on a of regulated activities without authorisation, namely the operation of collective investment schemes, contrary to section 19 of the Financial Services and Markets Act 2000 (“FSMA”). The activities related to sales of individual plots at six possible development sites in various parts of the United Kingdom. Asset Land divided the sites into ...
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