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A mum says she is devastated after a benefits mix up left her with no money to buy her children Christmas presents.
Kylie Moore, 30, and her two children moved to a new home in Cheadle Heath in November.
Her partner Daniel Day-Green also moved in and this change in circumstances meant her benefits had to be reassessed.
Delays in processing her claim by Her Majesty’s Revenue and Customs (HMRC) mean for six weeks she has not received working tax credit and child tax credit.
Since the launch of the in-depth market investigation on 6 November, the retail banking team has been gathering information from interested parties and liaising with regulators and government.We published an issues statement on 12 November and have now appointed GfK NOP Ltd to conduct a survey of personal account customers. In the New Year the team will be conducting site visits across the UK.See the retail banking case page to read the full investigation update.
via News story: Retail bankin[...]
The poorest 10% of households pay almost half of their gross income in tax, analysis by a campaign group claims.
The TaxPayers’ Alliance research found that direct and indirect taxes accounted for an average of 47% of the gross income of the poorest decile, with VAT accounting for the biggest share of the bill.
The analysis of Office for National Statistics figures showed average gross income, including benefits, in the group was £9,743, but after tax it was £5,132.
The figures for [...]
The Financial Ombudsman Service (FOS) says it saw 2,200 complaints about gadget warranties last year, double that of the previous year.
It says many people hugely undervalue the cost of the technological items they carry with them, and are also unaware that most general insurance does not cover items outside the home.
Some people who know this are taking out specific gadget insurance.
But the FOS says their policies wrongly failed to pay out almost half the time.
It says it intervene[...]
The last 12 months have seen a record number of letters sent to our Consumer Champions, and it doesn’t look as though a sudden improvement in customer services at UK firms is going to put us out of business any time soon.The good news is … there have been fewer complaints about the banks and other core financial services providers. The bad news is … that has been more than offset by increased numbers of readers having problems with energy firms, telecoms providers and disputes with retaile[...]
A whistle-blower has revealed how stolen personal data was used to con thousands of customers of one of the world's biggest hotel booking websites.
He says he was part of a fake call centre operation which had access to personal details of customers from around the world.
"Tom" - not his real name - was recruited via an international freelance telesales website.
Booking.com says it is working with the police to tackle the problem.
BBC Radio 4's Money Box was contacted by "Tom" after [...]
First the copycat websites targeted those renewing their Ehic cards and then their passports, or the London congestion charge – netting millions of pounds from unsuspecting consumers. Now the government has been accused of “almost inviting” fraudsters to take advantage of drivers paying the new Dartford Crossing toll.
Already one fake payment site for the Dartford Crossing has been set up – at Dartfordcrossingtoll.com – but in this case it’s not a scam. It has been created by a di[...]
Three weeks ago, Alexander Peschkoff was shocked to discover that every penny of the £3,000 in his children’s savings accounts had apparently vanished without trace, with no warning or explanation. A few days later, after he threatened to contact the media and regulators, the money suddenly reappeared.
But this week his bank, Barclays, told Peschkoff it was closing the accounts of his six-year-old son and four-year-old daughter, and also his main current account – again with no explanati[...]
Women will overwhelmingly bear the brunt of a freeze in tax credits and benefits that will be introduced by George Osborne if the Tories win the general election next year, according to an analysis by the House of Commons library.
The shadow chancellor, Ed Balls, accused the Tories of planning to “hit millions of families on modest incomes” after the figures showed 80% of the estimated savings in tax credits would come from women. Women would provide 75% of the savings in benefits.
In October, Wonga said it would cancel the debts of 330,000 customers after an investigation showed it had not carried out appropriate affordability checks.
One of those customers whose debt was written off has successfully claimed for charges to be cancelled too.
Ami Jarman, 24, from Hertfordshire, took her case to the ombudsman.
She had initially borrowed £100 to pay for a new car tyre but her debts soon spiralled.
"I was diagnosed with depression, which ultimately affected my wor[...]