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Scottish Power banned from sales calls until complaints are cleared | Money | The Guardian

Scottish Power has been forced to suspend all sales calls to customers for 12 days after it failed to clear a backlog of complaints.Sector regulator Ofgem has been investigating the energy group since November, when it found customers were experiencing long callwaiting times and receiving late bills, and that the company was failing to implement decisions made by the energy ombudsman.At that time the Glasgow-based firm signed up to three targets in to improve customer service within three months. While it has met two, it has failed to meet the third and has accepted the ban on sales calls as a result.Scottish Power has had a terrible year since it introduced a new IT system. Customer service levels, which had been good, collapsed, and at one stage it was one of the companies that generated the most complaints to Guardian Money.Customers said they had difficulty getting through to the company[...]
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More transparency for fees charged in insolvency - Press releases - GOV.UK

New rules laid in Parliament today require insolvency practitioners to provide a summary of estimated costs, the work to be undertaken and, where an hourly rate is proposed, an estimate of the expected time. These estimates will act as a cap on fees as, once agreed, they can only be changed by agreement between the insolvency practitioners and those that are owed money.The rules follow an independent review and consultation into how insolvency practitioners charge their fees following concerns that the current system allowed excessive fees to be charged.Business Minister Jo Swinson said: Insolvency practitioners do important and specialist work realising the assets of failed companies for distribution to suppliers and others owed money. Initial fee estimates, which can only be changed by agreement, will strengthen the position of those owed money to ensure that fees are fair and reasonable. Increased transparency is a sensible and practical way to strengthen[...]