!!! Vodafone unauthorised payment taken !!!

[Eloise01]

Re: !!! Vodafone unauthorised payment taken !!!

Hi Lee,

Cheers for taking the time to come back to me,

Yet again i am coming up against an obsticale with Vodafone, I am using my email address: danavis25@hotmail.co.uk which is the same email address the TL within Vodafone used to email me on same address i used to join this site and is asking me to use a valid email address.

Is there some other way i can do this? This will now be the 9th time i have came up against this.

Cheers

Dan

Just to observe - this was exactly the same problem I was constantly hitting with the site over the last three weeks - it either wouldn't log in, or it did then collapsed! So the problem probably isn't with you.

Lee, the Vodafone site is and has been flakey for weeks and nbody is doing anything about it.

[danavis25]

Re: !!! Vodafone unauthorised payment taken !!!

Cheers Eloise01 i thought this was just me.

Lee do you have a number i can contact you on or would you like mine and we can arrange another way of me sending anything you need accross?

[Hurricane Puffrose]

Re: !!! Vodafone unauthorised payment taken !!!

Lee can he send you that on LB and you register it? I honestly do not know if this is possible. just an idea

[Vodafone Company Rep]

Re: !!! Vodafone unauthorised payment taken !!!

Hi Dan,

Thanks for coming back to me.

As you've had difficulties with the Contact us form could you email me with a contact number only at eforum.web@help.vodafone.co.uk and again quote the code WRT135 - FAO Lee in the subject line?

Just to observe - this was exactly the same problem I was constantly hitting with the site over the last three weeks - it either wouldn't log in, or it did then collapsed! So the problem probably isn't with you.

Lee, the Vodafone site is and has been flakey for weeks and nbody is doing anything about it.

Hi Eloise01,

By the looks of it you're having problems accessing your online account.

If you'd like me to get this looked into further could you email me as per details provided in post 14?

Kind regards,

Lee

Web Relations

Vodafone UK

[Eloise01]

Re: !!! Vodafone unauthorised payment taken !!!

Hi Eloise01,

By the looks of it you're having problems accessing your online account.

If you'd like me to get this looked into further could you email me as per details provided in post 14?

Kind regards,

Lee

Web Relations

Vodafone UK

Thanks for that Lee, but I am having absolutely no problems accessing my online account now - on account that I consider three weeks of attemtping to and several conversations every other day with "customer relations" unacceptable so I no longer need a Vodafone account - I have terminated my contract with Vodafone and gone elsewhere.

[danavis25]

Re: !!! Vodafone unauthorised payment taken !!!

Lee,

I have sent you a message from the link provided within your message.

Cheers

Dan

[danavis25]

Re: !!! Vodafone unauthorised payment taken !!!

Lee,

I have recieved an automated responce with Reference: Re: WRT135 - FAO Lee [#11652830] in the subject.

Is that would you wanted updating with?

[Vodafone Company Rep]

Re: !!! Vodafone unauthorised payment taken !!!

Hi Dan,

I've now got your email and will get back to you as quickly as I can.

Thanks for that Lee, but I am having absolutely no problems accessing my online account now - on account that I consider three weeks of attemtping to and several conversations every other day with "customer relations" unacceptable so I no longer need a Vodafone account - I have terminated my contract with Vodafone and gone elsewhere.

Hi Eloise01,

I'm sorry to see that my colleagues weren't able to get this resolved for you and that you've now sought service elsewhere.

Naturally, should you require any further help from me with the closure of your account please let me know.

Kind regards,

Lee

Web Relations

Vodafone UK

[Eloise01]

Re: !!! Vodafone unauthorised payment taken !!!

Hi Eloise01,

I'm sorry to see that my colleagues weren't able to get this resolved for you and that you've now sought service elsewhere.

Naturally, should you require any further help from me with the closure of your account please let me know.

Kind regards,

Lee

Web Relations

Vodafone UK

So was I - I had been a customer for a long time. But it's a buyers market...

If there are any further problems I will happily take you up on your offer - although I suspect it may be your staff that need help and not me Annoying me is seldom a good lifestyle choice....

[ostell]

Re: !!! Vodafone unauthorised payment taken !!!

You have contacted your bank to check the amount was taken but have you told them that the amount was NOT authorised AND you want a charge back raised for the whole sum?

[danavis25]

Re: !!! Vodafone unauthorised payment taken !!!

Well i have spoken to Lee and i can't say i am 100% happy with the outcome hwoever the outcoem i have recieved is better than nothing (which sounds greedy i know).

I must Say Lee was quick in dealing with my complaint and handled it well and would like to thank him for doing so.

However i would also like to mention that Vodafone has not acted in the best interests in the customer from start to finish and it has taken this for someone to listen and sort it out ... I hope this happens to noe one else and if it does i hope they don't have to go to the lengths i did to have it resolved.

However once again cheers Lee for the help it is appreciated mate.

[Vodafone Company Rep]

Re: !!! Vodafone unauthorised payment taken !!!

Hi Dan,

Thanks to updating your thread following our conversation yesterday.

I appreciate that you're not entirely happy with the outcome; however, please be assured that I'll ensure that the concerns your experience raises are addressed internally.

So was I - I had been a customer for a long time. But it's a buyers market...

If there are any further problems I will happily take you up on your offer - although I suspect it may be your staff that need help and not me Annoying me is seldom a good lifestyle choice....

Hi Eloise01,

I can appreciate where you're coming from.

Hopefully the closure of your account won't need any intervention from me and will go through smoothly.

Kind regards,

Lee

Web Relations

Vodafone UK

[danavis25]

Re: !!! Vodafone unauthorised payment taken !!!

Thanks again Lee

[danavis25]

Re: !!! Vodafone unauthorised payment taken !!!

Lee,

Just wondering if you can help ... I have contacted Vodafone about the service on my phone (no signal/internet not working 99% of the time/struggling to send and recieve text messages alot at the moment/ phone freezing and closing down).

The lady i spoke to ran some test on my phone and proceeded to tell me it as the area i live in and to use 2g etc. But im still experiencing the same issues and over the weekedn i lost count of the amount of times my phone froze and closed down.

Is there an area i can call to egt this sorted or is there someone you can contact and ask to give me a ring to get something sorted?

Cheers

Dan

[Hurricane Puffrose]

Re: !!! Vodafone unauthorised payment taken !!!

what area are you in hun?