Hi all,
I wonder if anyone can help. I live in a flat with no on-street parking, only permit-based parking in the carpark (as residents, we get as many free permits for us and visitors as we want, the building manager posts them to us). My partner & I have had five PCNs in a few months, for us and visitors, all with valid permits but when we appeal the parking company always claims that they weren't properly displayed somehow. We've paid out for three to save the hassle, but we've had two more and it's becoming so that we can't have anyone visit us anymore, so we really can't afford it now!
When we appealed the latest, asking what was wrong with the permit, the company were predictably unhelpful and sent the letter that I've attached to this post. They don't say exactly what's wrong, but they seem to be implying that we used the ticket for multiple days and made changes to it. They included a photo of the permit, which to be honest does look like there's some smudging, presumably some ink coming through from writing another permit on top of it or something. It's clearly written in pen, though, and we have the original permit. Also, we have tried to ask the owners to cancel them but can't find the building owners to contact, as the building managing company (who give us the permits) refuses to get involved or to tell us who has the contract with the parking company.
The appeals route is the IPC's IAS, and looking on these forums, it sounds like they're not exactly the kind of listen to reason. I've had a look at advice given to other people here, but can't find anything that seems like the same situation. Does anyone have any advice on what to write for our IAS appeal?
Also attached: pictures of the sign & a blank permit (as I can't anonymise the actual permit). Thankyou very much in advance to anyone who helps!
-kite
Edit: my partner tells me that she thinks the visitors told the company who was driving, which is unfortunate.
I wonder if anyone can help. I live in a flat with no on-street parking, only permit-based parking in the carpark (as residents, we get as many free permits for us and visitors as we want, the building manager posts them to us). My partner & I have had five PCNs in a few months, for us and visitors, all with valid permits but when we appeal the parking company always claims that they weren't properly displayed somehow. We've paid out for three to save the hassle, but we've had two more and it's becoming so that we can't have anyone visit us anymore, so we really can't afford it now!
When we appealed the latest, asking what was wrong with the permit, the company were predictably unhelpful and sent the letter that I've attached to this post. They don't say exactly what's wrong, but they seem to be implying that we used the ticket for multiple days and made changes to it. They included a photo of the permit, which to be honest does look like there's some smudging, presumably some ink coming through from writing another permit on top of it or something. It's clearly written in pen, though, and we have the original permit. Also, we have tried to ask the owners to cancel them but can't find the building owners to contact, as the building managing company (who give us the permits) refuses to get involved or to tell us who has the contract with the parking company.
The appeals route is the IPC's IAS, and looking on these forums, it sounds like they're not exactly the kind of listen to reason. I've had a look at advice given to other people here, but can't find anything that seems like the same situation. Does anyone have any advice on what to write for our IAS appeal?
Also attached: pictures of the sign & a blank permit (as I can't anonymise the actual permit). Thankyou very much in advance to anyone who helps!
-kite
Edit: my partner tells me that she thinks the visitors told the company who was driving, which is unfortunate.
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