Hi there,
First post so go easy please?
Really need some good advice on how to deal with the below - sorry for the essay
Background:
(Foolishly) bought a TV from Comet before it went out of business, along with BluRay player and 2.1 surround speakers - all Panasonic.
BluRay player and speakers are fine, TV had banding issues and dirty screen effect - made watching sport impossible.
Started dialogue with Panasonic customer service who were useless - escalated to Panasonic's executive team.
They requested images of fault - long story short - eventually agreed to their service agent swapping the LCD panel.
This involved taking the TV away and returning it with 'new' panel installed.
This resolved some of the issues but still not happy with the quality and sick of taking days off to wait around for the agent to turn up
Agents stating they feel the panel is fine - Panasonic will only replace TV if agent confirms manufacturing defect.
Thought about Section 75 claim to Natwest as TV and gubbins were bought on a Mastercard.
Sent request to Natwest (text attached) via RD
Confirmed they received on 5 March.
Called them up a few minutes ago and they advise they have responded with a letter requesting a "cost to repair from the retailer"
Advised them we weren't looking for a repair and the retailer was bust.
Get the feeling they are just stalling and time wasting but don't really know how to progress this now or whether we have gone about things in the right way..
Any advice would be gratefully appreciated..
Many thanks all
Sam
First post so go easy please?
Really need some good advice on how to deal with the below - sorry for the essay
Background:
(Foolishly) bought a TV from Comet before it went out of business, along with BluRay player and 2.1 surround speakers - all Panasonic.
BluRay player and speakers are fine, TV had banding issues and dirty screen effect - made watching sport impossible.
Started dialogue with Panasonic customer service who were useless - escalated to Panasonic's executive team.
They requested images of fault - long story short - eventually agreed to their service agent swapping the LCD panel.
This involved taking the TV away and returning it with 'new' panel installed.
This resolved some of the issues but still not happy with the quality and sick of taking days off to wait around for the agent to turn up
Agents stating they feel the panel is fine - Panasonic will only replace TV if agent confirms manufacturing defect.
Thought about Section 75 claim to Natwest as TV and gubbins were bought on a Mastercard.
Sent request to Natwest (text attached) via RD
Confirmed they received on 5 March.
Called them up a few minutes ago and they advise they have responded with a letter requesting a "cost to repair from the retailer"
Advised them we weren't looking for a repair and the retailer was bust.
Get the feeling they are just stalling and time wasting but don't really know how to progress this now or whether we have gone about things in the right way..
Any advice would be gratefully appreciated..
Many thanks all
Sam