Please can you help??
Recently reapplied under hardship case ruling for charges reclaim and had unsatisfactory response of they have updated records but is still on hold.
They close with
"we appreciate that you may have wanted to have your complaint dealt with more quickly, or felt there were circumstances which justified this, however we can assure you we will be taking steps to ensure that your complaint will not be disadvantaged whilst our legal proceedings with the OFT continue."
What does this mean and what should I do next??
Any help would be great.
Thanks
Cawacandy
Recently reapplied under hardship case ruling for charges reclaim and had unsatisfactory response of they have updated records but is still on hold.
They close with
"we appreciate that you may have wanted to have your complaint dealt with more quickly, or felt there were circumstances which justified this, however we can assure you we will be taking steps to ensure that your complaint will not be disadvantaged whilst our legal proceedings with the OFT continue."
What does this mean and what should I do next??
Any help would be great.
Thanks
Cawacandy
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