Hi everyone, we have bought an ex-display kitchen from wren two weeks ago and asked to pay the full amount in advance. The kitchen was due to be available in 3/4 weeks when the new stock will come in. We went back to wren last week to measure the kitchen so we can order other items and plan for the fitting. Today we received a phone call that the kitchen was double sold and they will refund us. We asked if we can have another kitchen similar (or close to similar) what we bought as we have already purchased other things and arranged for fitting, electrician, etc. They said that we could and we need to pay almost three times more the price we gave for the ex-display. I could really need some advice on what is the best way to deal with this. Is this just a sales trick to get us pay more? Do they have the right to cancel our order although it is fully paid? Is there any way we can insist to get another kitchen?
We are too frustrated and disappointed to think of any solutions at the moment so any ideas/advice will be greatly appreciated. Many thanks in advance.
We are too frustrated and disappointed to think of any solutions at the moment so any ideas/advice will be greatly appreciated. Many thanks in advance.
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