loan company wentworth rip off!

[jules2008]

Hello everyone i have not been on this site for ages and i hope it is as helpful and friendly as usual!

I cannot believe that after everything i have gone through over the years with bank charges and car issues that i have had money stolen from me by Wentworth finance this all happened months ago.

I have been trying to get the money they took from my account back for more than six months i have phoned them they keep you waiting on the phone for hours then i was told they need it in writing that i want a refund i have done this and still no refund.

The reason i have left it so long it i have been very busy with doing an ou degree but everytime i think about it i want to spit! has anyone else fallen foul of this disgrace of a company i did find a website where lots of people were complaining about the same thing the so called loan company obtaining bank details by deception then taking an unathourised payment. My bank have been very unhelpful also! Not a happy bunny can anyone shed some light
as always any information would be brilliant! and i need the money back more than ever as a skint student.

i dont think they are a loan company as such but are brokers so i am editing this!

http://blogs.mirror.co.uk/investigat...an-outfit.html

[labman]

Re: loan company wentworth rip off!

Hi Jules,

Did they also charge an upfront fee promising you'd been approved?

An obvious first step is to open a different account to pay your money into so that you regain control of it.

I guess the next step is either a complaint to the FOS or the small claims court.

[jules2008]

Re: loan company wentworth rip off!

thanx labman i think i will make a complaint to the FOS as small claims court does not do much as in even if i win it does not enforce Wentworth to pay me. Do you know of an address to send my compliant letter too or a phone number?

the money they took from my account was a broker fee about £60 which i had not agreed to the only reason they obtained my bank details was by deception saying it was for security purposes to check my identity i would not have agreed to the fee. I could not believe that the money had come out of my account and my bank were not prepared to investigate or refund me as they seemed to believe it was all above board it is if you actually have the loan and have agreed to it both of which were not agreed to by myself i have never been accepted for a loan from them or received any money from them.
when you do try to contact them by telephone they keep you in a queue for hours literally hours hoping i presume that you will give up then when you finally get through they say write in.

I am posting this to warn others not to give bank details over the phone to check identification for Wentworth finance! They are crooks!

lots of others have fallen foul too some have their money back others are still trying! as in the link i posted on first message!

[jules2008]

Re: loan company wentworth rip off!

i have just contacted FOS they are aware of this company and they are being investigated by office of fair trading currently. They are sending a letter to them today on my behalf so hopefully will be £60 better off for xmas will let you know of outcome.