minx vs Nat West 2nd Account SETTLED

**Cola_Pop** · 24th May 2007, 11:41:AM

12th February 2007

Prelim letter was delivered today.Checked online as it was sent recorded delivery!!
So,waiting again....
Trish

**Cola_Pop** · 24th May 2007, 11:43:AM

22nd February 2007

Well........
I spoke to Nat West this am and.....he said an offer letter for the full amount is in the post.....
I nearly passed out pmsl
So my poor poor posty,might have to buy him a drink or two me thinks as the waiting for the mail becomes unbearable lol.

**Cola_Pop** · 24th May 2007, 11:45:AM

22nd February 2007

Right the conversation went like this.
I first rang the normal customer services nb.(0845 6041604 option 2)
and spoke to a girl who put me through to customer relations.
They were very unhelpful and would not say anything on the matter.So I rang back the same number again and this time got through to a very helpful lady who said yes,I can see that an offer has been logged with regards to this account.She asked if she could ring me back and she sure did,and was able to confirm that yes there is a letter on it's way for the full amount.She then put me on hold,came back and said that she will send out another one just in case and mark the request as a matter of urgency.
So in my opinion it always depends on the actual person that u get to speak to and as to how helpful they want to be.
Many kind regards
Trishx

**Cola_Pop** · 24th May 2007, 11:47:AM

24th February 2007

Well.........
We have won this one!!!
Got full and final settlement this morning .......in writing, oh yeah ,oh yeah !!!!!
How easy was that after Prelim and within timescale.
Cant believe it!!!!
Thank's so much to everybody who helped me

**Cola_Pop** · 24th May 2007, 11:48:AM

24th February 2007

Accepetance letter signed and sent back recorded to the "kind" Stuart Higley.Now all they have to do is put it back in the account
Hey and thanx for all your congratulations post's!!!
SOOOOOOOOOOOOOOOOO
MEGA HAPPY

**Cola_Pop** · 24th May 2007, 11:49:AM

1st March 2007

Hi
Well...........THE MONEY IS BACK!!!!!!!!!!!!!!!!!!
OH YEAH OH YEAH OH YEAH!!!!!!!!!
AMAZING WHAT IT DOES WHEN YOU CONSTANTLY GET ON THEIR NERVES AND GIVE EM HELL BY POINTING OUT THAT THEY CAN TAKE IT FROM YOU STRAIGHT AWAY BUT RECKON IT TAKES THEM UP TO 2 WEEKS TO PUT IT BACK!!!! SO THIS IS WELL AND TRULY IT FOR THIS THREAD THEN,
TRISH HAS FINISHED WITH HER FIRST CLAIM
AS PLEASED AS ANYTHING .
THANK'S TO ALL THAT HELPED,AND ALL THE BEST TO ALL THAT ARE JUST STARTING

minx vs Nat West 2nd Account SETTLED